AdmanOK
MIS
- Mar 5, 2001
- 412
When a call is forwarded from a Call Handler it shows the Unity voice port as the calling number, rather than the original calling party. Is there some way to modify this to show the original caller id on the new call?
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Unity Call Transfer
- Thread starter AdmanOK
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AdmanOK
MIS
- Mar 5, 2001
- 412
Well after some more research it appears that when Unity forwards a call it briefly flashes the the caller id of the unity port, then changes it to the caller id of the originating call. This works great when the call handler is sending the call to an external extension, because a 7960 will update the caller id while the call is in process, but if it is forwarding the call to the PSTN then it stays with the original caller id of the vm port, as the pstn does not support the change in number. Something tells me that this is not a behavior that I can modify.
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