Unity 4.0 (2) not playing greeting.

[dublinman]

Hi All,

I have an issue with Unity voice mail when i ring main number for Unity I get the following.

"Sorry the opening greeting is busy or not answering please try later"

I can still dial * to get into mailboxes.

any ideas.
Thanks in advance.

 

[pndscm]

2 things I'd do. Reboot Unity. If it fixes the problem, I'd upgrade to Unity 4.05. This is pretty much the minimum version to upgrade to any later version and you'll get all the 'enhancements'.

 

[dublinman]

Thanks for that.

I did reboot but problem still there is this an known issue ? with my release.

 

[dublinman]

This message seems to happen only within working hours,I have checked settings and all seems ok.

Any ideas welcome.

 

[Iwontremember]

just one voice mail is having the problem?

Hope this helps.

Please remember to rate helpful posts........

 

[dublinman]

No all users get this.

 

[pndscm]

If it's only happening during working hours, it sounds like an issue with the Schedule and the Opening Greeting Call Handler. Make sure it isn't disabled or something during the Open Hours Schedule.

 

[rtfmdude]

It would be worthwhile to run callviewer and port status monitor when you call into Unity. Both are available via the Unity Tools Depot icon on the desktop of the Unity server.

Be sure to hit the double play button on port status monitor to monitor all voicemail ports. Use the call viewer program to see a realtime summary of all calls hitting the system, look for your calling number and reference the port ID that the call is coming in on. Having the port id handy is useful on a busy system so you can look at the right port on port status monitor.

You should be able to log or copy/paste the output from that to here, but like pndscm said it sounds like a scheduling problem. The Opening Greeting call handler generally should not have any schedule other than the 'all hours, all days' schedule, I would think.

 

[Riktov]

Try running the DBWalker. If that doesn't work try an upgrade.

Caos is the natural order of things...

 

[dublinman]

Thanks I,ll try that when back on site.

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[jaynarco]

I don't know whether you managed to resolve this issue or not

You will generally hear the "Opening Greeting" message when Unity is unable to find the mailbox. Is the device extension number and the unity telephone number identical. You’re not stripping numbers or anything off like that.

Is your voicemail server a new install?