Unexpected shutdown of shell, explorer restarted

[kschroeder]

Hello,

I have a big problem with a win2000 pro sp4 client.

I don't know when exactly the problem occured the first time, but I think, it was after installing sp4 and/or ie6.1 Sp1.

The problem is very strange,
I'm able to start and work with the windows explorer as long as the worksdesk isn't opened. In that case the explorer is shut down and restarted and this is added to the application protocol. (ID 1002, ~ unexpected shutdown of shell, explorer restartet)

The problem only occurs in the explorer tree view and the workdesk tree is opened.
Clicking on the workdesk displays properly the icons on the right site.

Using 'start/execute/browse' or browsing without the tree view works properly.

I tried to reinstall sp4 and ms windows update without solution.

I don't want to drive a bare metal setup as i hardly believe it's only a small bug and could be solved without reinstalling the whole system.

Someone with a hint or a solution outta?

Best regards

Knud

 

[1stITMAN]

Have a look here

http://www.eventid.net/display.asp?eventid=1002&source=

 

[kschroeder]

Thanks for this hint.
I found out, that the problem is "solved" if the IE6Sp1 is deinstalled.
Reinstalling IE6 recreates the fault behavior again.
I read something from your link that the installation of the ie6 can set a wrong folder to a system folder and that could be the mistake.

Any further idea, how i could narrow this down?

 

[1stITMAN]

You try IE repair and c what happens

 

[kschroeder]

I tried IE repair first without success, so same behavior.
After that i deinstalled ie and saw that this solved the problem.

 

[bcastner]

Try reregistering some .DLLs. Either open a CMD window and paste the blow into it; or copy and paste into a .cmd file, or execute the lines one by one:

regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll

 

[kschroeder]

Tried it and all dll were succesful registered. I rebootet the system at once but infortunately that didn't solved the problem

 

[bcastner]

Control Panel, Add/Remove Programs, look for Internet Explorer Q824145. Remove it.

It just is not working well with SP4.

See, although not completely on point, possible alternatives: thread608-707053

I have responded to two threads with very similar issues, and originally I felt the problem was an interaction with Q824145 with shell32.dll. This was a bad guess. It has become clearer that the issue is with MSHTML.DLL, and scrollbars (the issue I link above) is a small part of all the issues that the change in this DLL can cause with SP4.

And it is horribly inconsistent as an issue.

In your case, remove the hotfix.

There is promised a fix "soon", and MS is perfectly aware of the problem.

Bill

 

[kschroeder]

I have a lot of patches installed but not the Q824145.
The following patches are listed in the add/remove thingy:

329115, 820888, 822831, 823182, 823559, 824141, 824146, 825119, 826232, 828035, 828749, 818043

I compared the mshtml.dll with the one on a fully patched and working workstation and found there a newer version.
But overwriting the older one with the newer one didn't solved the problem.
I can't overwrite the shell32.dll as this file is always opened.

Still any ideas?

 

[bcastner]

In Add/Remove this hotfix is not listed under the "Hotfix" enumeration, but is detailed as "Internet Explorer Q824145"

If you have the Version 1276 of MSHTML.DLL, read the whole thread on DSLR:

http://www.broadbandreports.com/forum/remark,8519074~mode=flat;days=9999~start=0

It has a lot of misinformation at the start, but it settles down and discusses approaches to replacing the file.

 

[kschroeder]

What i've done now:

I ran windows update again and got 4 patches (including the mentioned 824145). One Patch wasn't be able to be installed (824105).
I desinstalled 824145 again.
I tried different versions of the mshtml.dll (1276, 1600 and rather very old from the servicepack/i386 dir) with the same result.

Please excuse if I misunderstood the mass information from your link. I'm not that firm in english to be sure to have undestood everything.