understanding VM PRO concepts?

[pkellow]

Hi,

I'm trying to learn/understand/appreciate VM pro.

I understand (for example) you can route an incoming call to VM:Attendant, and define an Attendant Module which can provide a menu to route to an operator, or "2???" extensions.

However, within VM PRO client, if I select user, and add user, then tick QUEUED and STILL QUEUED (I cannot recall the others however there's about 6 tick boxes for a user), then I can define a start point and call flow etc for QUEUED and a different call flow for STILL QUEUED. I'm not clear on why you would want to (when VM PRO will answer the call after typically 15 seconds), and when does QUEUED and STILL QUEUED kick into action? Do they apply if you enable the 1st and 2nd announcements for the user (defined against the user using IPO Manager)? Otherwise when does QUEUED and STILL QUEUED take affect? Can you add a call flow to collect the voicemail for QUEUED, then disconnect for example, in which case I assume you would not use STILL QUEUED. Is that right?

What are the other options (other than QUEUED and STILL QUEUED) used for?

Do drag and drop call flows offer amazing flexibility?

Anything to understand the concepts (including call flow generalisations) will be most useful and much appreciated (albeit I'm still working through the VM PRO manual). Thanks.

regards
paul

 

[Bas1234]

Go here;

http://marketingtools.avaya.com/knowledgebase

Register, Select Voicemail > VMPro examples.

There you get a whole list of VMPro exercises.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
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[amriddle01]

Get yourself on the advanced apps course, will teach you all you need to know

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[pkellow]

Thanks. I'm apparently on the list for training however waiting for a course to be available.

regards
paul

 

[sizbut]

F1