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Unanswered incoming calls don't disconnect

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EchoSpark

EchoSpark

MIS
May 28, 2003
97
NG
Hi,

When an Incoming call is not answered, the line remains engaged and the phone rings continuously even after the caller has dropped the call.

When i change the "busy disconnect" field on page 3 of the trunk form to "yes", an incoming call to the auto attendant disconnects on getting to the auto attendant but if i change the incoming destination of the trunk to an extension. The busy disconnect works.
The PBX is an S8500 server with G650 gateway.
Can anybody help?

Thanks.
 
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