Unable to view advanced system information

[Hunter97321]

I have a Windows XP Home edition pc that will not allow me to view Advanced system information (error log & running services). I get a message on the screen that says "No such interface supported". I did have to remove Norton AV as it was causing errors.

Anybody else run into this problem? Any solutions?

Thanks

Foxconn Mainboard
Sempron 2200
512 MB Ram
Latest drivers
All MS Critical updates installed including SP2

 

[thedon57]

Have you removed all traces of nortons as it seems that you still have some of it installed on your computer.

See my own website at

http://groups.yahoo.com/group/Selfbuilt_conputer.

 

[linney]

At a guess "No such interface supported" may indicate corruption of the Registry.

This may only be fixable by a clean install of XP as any repair install might only copy the corruption.

Reinstalling Help and Support Center in Windows XP

http://windowsxp.mvps.org/rebuildhelp.htm

Do you have any backups?

System Restore might work.

A Registry Cleaner might pick something up?

An easy to follow recovery console description when unable to start computer due to corrupt registry.

http://www.digitalwebcast.com/2002/03_mar/tutorials/cw_boot_toot.htm

This is a layman's version of Q307545 in simple language.

Can you access similar information via typing compmgmt.msc in Start Run?

 

[Hunter97321]

When I received the computer I had to run chkdsk /r to get it to start. The person didn't know why it wouldn't start. I bet that the registry is toast and am going to do a reinstall. I tried to reinstall help and support seperately but, no luck.

Thanks for the help!