Unable to update public free/busy data

[247admin]

Our Exchange infrastructure has gone from 5>5.5>2000
We have had a problem with shared scheduling data, such as:

-meetings scheduled using the request feature disappear

-appointments placed on another user's calendar(admin assistant puts appointments on manager's calendar)disappear, seemingly randomly.

-users frequently see "unable to update public free/busy data"

-when scheduling a meeting, users information is not viewable (entire calendar is ///////// for that user.)

I discovered that when I installed Outlook 2002 on a user's computer, and specified that it uninstall schedule+ and MSmail components, things would improve. When I tested it on a "known bad" computer, I would suddenly be able to see their calendar information, etc.

I am guessing that this means that it's an Outlook client problem and not a server problem.

In the past I've upgraded clients from Outlook 97/98 to the 2000 version which did not fix the problem, even when I uninstalled the old version completely and THEN installed the new version.

Can anyone shed some light on this subject? Does the server keep track of whether a user is on Schedule+ or not
and send that information back to the client when it is configured? We don't want to use any scheduling system except for the default Exchange 2000 system (whatever it's called), but I don't understand why it is so hard to get rid of the pesky free/busy messages!

Thanks for any input!
Ed

 

[Xybertron]

Free/Busy is still default...

Sounds like you didn't rehome the System Folders.

Run Guidgen! Dan
Microsoft Exchange Support @ Microsoft

 

[dazzabroughton]

This is not exactly an answer to your question but near enough to the problem we have in our Exch2k environment.

When setting up a meeting in Outlook 2k, when you click on another user to invite them, an "updating schedule information" progress bar is displayed for about eight minutes, before completing. Any ideas what the delay could be?

Thanks