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Unable to start RAS Service - Event 20153

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trmbr

Technical User
Apr 28, 2003
66
AU
Hi,
I have a W2K member server on which I need to install Remote Access for dial-in users.

I have configured the RRAS with 2 static IP addresses however at the point of completing the RRAS configuration, the Remote Access fails with an Event ID 20153 and "The currently configured accounting provider failed to load and initialize successfully. The authentication server did not respond to authentication requests in a timely fashion." followed by a Service Control Manager Event ID 7024 with "The Routing and Remote Access service terminated with service-specific error 930" error.

The RRAS service remains inactive and the Ports are not listed which should include a Netcomm Wave V.92 modem (for dial-in access). The modem is listed in the Ports Configuration details but not listed in the available Ports.

Ive repeatedly disabled and reconfigured RAS however always with the same result.
I have tried both the "Remote Access" wizard and the "Manual Config" wizard but with no success.
The operating system is Win2K standard and SP3 - I cannot install SP4 at this stage due to other legacy application dependencies.

In addition, since the RAS was originally configured, the company's service provider installed Citrix. Any idea whether Citrix changes the RAS registry settings rendering it disabled?

Hope someone can assist and thanks in advance
TRMBR
 
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