Unable to send alarm notification emails on Rel 5.5 2

[Jephph]

Have TM 3.2 and have hit the books to figure out how to collect SNMP alarms from both a 4.5 CS-1000 and a 5.5 CS-1000e. Per the instructions, in the devices.txt file, I configured the 4.5 pbx to reflect a type of "CALL_SERVER" and I configured the 5.5 pbx to reflect a type of "COMMON_MIB_DEVICE".
I then made some modifications and un-rem'd the appropriate line items in the scripts.txt file so that I am now able to receive email alerts on critical errors on the 4.5 PBX.
Unfortunately, I can't get the critical errors on the 5.5 PBX to trigger the email alert (although they show up fine on the console). I believe that it has something to do with the fact that it has the COMMON_MIB_DEVICE type in the devices.txt file.
Has anyone else run into this and if so, how have you gotten around this problem?
Any help appreciated. Thanks.

 

[mdsikes]

We had a similar problem. Make sure the COMMON_MIB_DEVICE entry is activated for the sending of the email for this type of device. Now we get CALL_SERVER, Meridian1, and COMMON_MIB_DEVICE emails.

if ($CurrentTrapDevice = "COMMON_MIB_DEVICE") {
send(first,
sNotice, " - ", // Alarm introduction text
$CurrentPCTime, " - ", // Time that PC received the alarm
$commonMIBErrCode," - " , // Alarm error code
$commonMIBComponentID," - " , // Source of an alarm
$commonMIBDateAndTime," - " , // Timestamp of the device
$commonMIBProbableCause," - ", // Probable cause of an alarm
$commonMIBAlarmData // More text with error message

 

[Jephph]

Mdsikes ---

Thanks so much for your reply -- it's good to hear that others are running into this as well (I'm not going crazy).
I tried to plug in the code that you sent me -- I only had to change the email profile from "first" to "my_email".
However, I got syntax errors when it attempted to compile. Below, I've copied in all of the code (my email address is xxxx'd out)that I thought belonged.
Is this what you have? If not, what did I do wrong?

I really do appreciate your time in helping us.

Jeff



// ============================================================================
notification email my_email
{
from:="OTM_AlarmNotification@qwest.com";
address:="jxxxx.lxxxx@qxxx.com";
server:="151.117.69.27";
}

script SampleEMail
{
function forward_email()
{
if ($CurrentTrapDevice = "COMMON_MIB_DEVICE") {
send(my_email,
sNotice, " - ", // Alarm introduction text
$CurrentPCTime, " - ", // Time that PC received the alarm
$commonMIBErrCode," - " , // Alarm error code
$commonMIBComponentID," - " , // Source of an alarm
$commonMIBDateAndTime," - " , // Timestamp of the device
$commonMIBProbableCause," - ", // Probable cause of an alarm
$commonMIBAlarmData // More text with error message)
}
}
rule forward_email_critical
{
if ($NormalizedSeverity = Critical )
{
forward_email();
}
}
}
// ****************************************************************************

 

[mdsikes]

Perhaps you missed the ); at the end of the 7-line sequence. I have: (addresses are fictitious)

// ****************************************************************************
// E Mail
// ****************************************************************************
// ============================================================================
// This is a sample definition for sending E.Mail Notification.
// To use, the address should be change to E.Mail address where the mail
// should be sent and the server should be changed to SMTP server IP
// address and the notification (as well as the references to it) should
// be uncommented.
// ============================================================================

notification email first
{
from:="tmserver@isi-info.com";
address:="tmserver@isi-info.com";
server:="10.10.10.10";
}



script SampleEMail
{

function forward_email()
{
if ($CurrentTrapDevice = "CALL_SERVER" or $CurrentTrapDevice = "Meridian1") {
// send email messages
send(first,
$DeviceTime,": Device ",$CurrentTrapSource,
" generated a ",$CurrentTrapMajor,".",$CurrentTrapMinor,
" trap with critical severity "," ErrorCode: ", $ErrorCode,
", OperatorData: ",$OperatorData, ".");

}
if ($CurrentTrapDevice = "COMMON_MIB_DEVICE") {
send(first,
sNotice, " - ", // Alarm introduction text
$CurrentPCTime, " - ", // Time that PC received the alarm
$commonMIBErrCode," - " , // Alarm error code
$commonMIBComponentID," - " , // Source of an alarm
$commonMIBDateAndTime," - " , // Timestamp of the device
$commonMIBProbableCause," - ", // Probable cause of an alarm
$commonMIBAlarmData // More text with error message
);

}

} /* end of function forward_email() */
rule forward_email_critical {
if ( $NormalizedSeverity = Critical ) {
forward_email();
}
}
rule forward_email_warning {
if ( ($NormalizedSeverity = Warning) and ($CurrentTrapDevice = "COMMON_MIB_DEVICE") and ($commonMIBErrCode = "ITS4011") )

{
forward_email();
}
}

}

 

[Jephph]

You're the best, MDSIKES! That almost fixed it -- when I pasted this into my scripts file (and changed the addresses to fit my scenario), I still got a compile syntax error regarding the "sNotice" line. I removed that line altogether and it worked fine. We're happy campers once again.
You're a lifesaver -- THANK YOU. Do you have any idea why the "sNotice" line works for you and not me? What does the "sNotice" line accomplish? Just thinking out loud. You have a great day.

Jeff

 

[Dphone]

(Make sure the COMMON_MIB_DEVICE entry is activated for the sending of the email for this type of device.) How do you make it active?

 

[mdsikes]

By using the "if ($CurrentTrapDevice = "COMMON_MIB_DEVICE") {" line as above. The default script includes only a reference to CALL_SERVER which will not detect 5.0 and 5.5 systems.