Unable to open or save attachment in Outlook 2000 - W98.

[chiefsmt123]

I have a user who is currently unable to:
1. Open an attachment, regardless of extension.
2. Use QuickView to open an attachment.
3. Save the attachment, regardless of extension.
4. Attach a file to a new message.

Here is the error message we get when trying to save an attachment:

&quot;Cannot save the attachment. Can't create file: <filename>. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.&quot;

We get similiar messages when trying to open an attacment, use Quick View, or attach a file in a new message.

This is Windows 98 using shared desktop, so profiles shouldn't be an issue. I've tried uninstall/reinstall of Outlook 2000, creating a new Outlook 2000 profile, reinstall/repair of Internet Explorer 5.5 SP2.

Originally, he was unable to create new messages too. This was corrected when I created a new profile for him to use.

thanks

 

[cdogg]

Just a guess here, but I'd first try deleting the contents of the C:\Windows\Temp folder and reboot.

Does this pc run on policies - locked down in any way? How much hard drive free space left? Part of a LAN/WAN? ~cdogg
&quot;We park in driveways but drive in parkways?&quot;

 

[mithrilhall]

http://www.slipstick.com/outlook/esecup.htm

http://www.slipstick.com/outlook/esecup/getexe.htm

These might help.

====================================
I love people. They taste just like
chicken!

 

[chiefsmt123]

I've tried creating a new C:\WINDOWS\TEMP directory and a C:\TEMP directory ( SET TEMP = C:\TEMP ). Neither helped. The PC is not locked down in anyway and we do not use policies. Plenty of disk space. We are on a LAN/WAN and the Exchange server is across the WAN. However, he has no problem using another machine with Outlook 2000.

The security updates for Outlook 2000 have never been applied. I uninstalled Outlook, and reinstalled it. He is on version 9.0.0.3821.

 

[joegz]

This is a guess as well. Try replacing the frmcache.dat file with a copy of the file from another machine where it does work or from the original installation source. joegz
&quot;Sometimes you just need to find out what it's not first to figure out what it is.&quot;

 

[chiefsmt123]

I tried deleting the frmcache.dat early on. I replaced the frmcache.dat file with on from a working system. No change.

Thanks!

 

[joegz]

OK...one more guess. Look at HKEY_CU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders look at the entry for Personal. This is the directory where attachments should be saved to or at least the directory where it will start from. joegz
&quot;Sometimes you just need to find out what it's not first to figure out what it is.&quot;

 

[chiefsmt123]

I mentioned the registry entry issue to the user. I said its possible that Outlook may be looking towards a different directory than what is currently on his C:\ drive. He recalled using a virtual drive, or RAMdisk, awhile back that was mapped as R:\. He did a search for R:\temp and found the following:

Current_user/software/microsoft/office/Outlook/security!
He changed the R:\Temp to C:\temp and all works.

Thanks for your help!!!!!

 

[chiefsmt123]

FYI-

Checking the key you listed earlier, we found more references to R:\Temp. We are in the process of cleaning this up. Thanks again.

 

[cdogg]

joegz always seems to have the answer...nice job! ~cdogg
&quot;We park in driveways but drive in parkways?&quot;