Unable to log out extensions 1

[Maxxamillion]

Lately my IP Office 4.0 system has been acting up a bit. Now, on only a few phones, I am unable to log out of the user extensions. As far as I can tell, the user are not set to Force Login. On one of the users, this happened after setting up Supervisor Settings to monitor a call group. Now for no apparent reason, my phone also will not let me log out. I haven't touched any setting on my extension to cause this. Any thoughts or has anyone seen this before?

 

[amriddle01]

Lately my IP Office 4.0 system has been acting up a bit."...that's probably the problem 4.0 is a terrible release, latest 4.2 or R5 will serve you better

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Maxxamillion]

My bad, now that I look at it. I have already upgraded to R5.

 

[amriddle01]

Did you also upgrade the modules through the 3.2.999 loader when it was originally built? May be worth doing, as not doing so can cause this kind of sillyness

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[Maxxamillion]

My vendor did the upgrades when we built a new server for the phone system. I just keep an eye on it and perform day to day configurations. Everything should be latest software as this was not done to long ago. I really don't want to call my vendor as they like to send me steep invoices for things like this.

 

[Telecomboy]

Make sure you are set as a Hotdesk extension. Under users, your icon will be a red desk. If it's not, you are not set-up for log-in/log-out and hence cannot log-out.

 

[hairlessupportmonkey]

oh dear - more IPO school 101

 

[Maxxamillion]

I see, I see. I fixed it. Thank you for all the help. There was no login code. Yes, phones are not my specialty but hey got to start somewhere.

 

[amriddle01]

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

I really don't want to call my vendor as they like to send me steep invoices for things like this. "

Thats fair enough tbh.

http://www.twitter.com/tem1985

 

[amriddle01]

Yes, Some vendors/BP's often charge for things like this as they feel they shouldn't have pay for customers lack of knowledge by giving free education/engineering time, we howvever are more forgiving and also enjoy a good laugh

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

if it turns out to be a fault, we don't charge. if not, send a bill in.

http://www.twitter.com/tem1985

 

[hairlessupportmonkey]

or get a support contract?