Unable to forward to external number. 1

[GeorgeTuk]

Hi guys,

Nothing seems to have changed on the system but all of a sudden we can't forward to an external number? It comes up in the IP Office app with a red exclamation mark saying "Forwarding to external numbers is not allowed" however we have been using it for the past two years with no problem!?

I am sure I haven't changed any settings for over a month so can't imagine its that.

Any ideas?

Thanks guys

 

[GeorgeTuk]

I am really sorry however I got the program wrong I meant Phone Manager not IP Office. It comes up in the Phone Manager app with a red exclamation mark saying "Forwarding to external numbers is not allowed"

Sorry!

 

[MandyDroid]

are you dialing back a number that called you or straight dialing with a "9" then number?

Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.

 

[MandyDroid]

Check in the manager -

User Rights - Telephony - Supervisor Settings - Enable outgoing call bar

or

User - Telephony - Supervisor Settings - Enable outgoing call bar


Outgoing Call Bar: Default = Off
When enabled, this setting stops a user from making any external calls except those that use dial emergency features. On many Avaya display phones, this causes a B to be displayed.

Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.

 

[CarGoSki]

Close Tom
user\telephony\supervisor settings

Inhibit Off-Switch Forward/Transfers: Default = Off, Software level = 3.2+.
When enabled, this setting stops the user from transferring or forwarding calls externally. This does not stop another user transferring the restricted users calls off-switch on their behalf. Note that a number of other controls may inhibit the transfer operation, see Off-Switch Transfer Restriction.

 

[MandyDroid]

DOH - thank you!!! and its part of user rights also. Thanks again for the lesson

Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.

 

[GeorgeTuk]

Hi cargoski,

Are we talking on Phone Manager or the IP Office phone system interface because I can't find the Supervisor Setting.

I have got User and then Telephony but no more.

Thanks!

 

[MandyDroid]

IP Office Manager

Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.

 

[CarGoSki]

We are talking Manager application. What version of IPO do you have? If you look at my post above you will see that user feature was implemented in 3.2. What I described on where to find it is 4.0 and above but you are in the right neighborhood if you are using 3.2. User/telephony
right hand side...near the bottom

 

[GeorgeTuk]

Ok, thats not it, there is the option of Outgoing Call Bar, but its not ticked.

Can't see the version number remotely but it is like version 3.2.

Any other ideas?

 

[GeorgeTuk]

Hi guys,

Its sorted, I plugged a phone into a port which was designated as No User.

This seems to have messed things up big time.

Thanks all for your help.

 

[CarGoSki]

Plugging a phone into a extension that has no user association caused PM to have the error "Forwarding to external numbers is not allowed"?

You sure about that?