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Unable to dial out of personal Contacts on 9600 sets

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Stengrad

Stengrad

Programmer
Dec 10, 2003
90
US
I have a customer with IP500 V2 7.0(23), using 9600 series phones with SIP trunks. There are users who are not able to dial out of personal contacts. They are putting a 9 in front of the number, but are getting a wave off when trying to use this to dial out. They can dial out as normal using 9 and the number. Any suggestions as to where to look to resolve the problem?

Senior Communications Services Technician
Virginia Integrated Communications
 
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