Unable to connect for VoIP through VPN. 2

[achilleus]

Thanks in advance for any help you can offer.

We are using IP Office (IP 406 V2, firmware 4.1 (9). There are a handful of remote users that connect through our VPN (Cisco ASA) using Phone Manager as a voip user.

The problem arises when these users either disconnect from the VPN without exiting Phone Manager or lose VPN connectivity. After reconnecting they are given a new internal LAN IP, and the users are unable to log into Phone Manager (cannot register for voip error). When I view the IP Office System Status, I see them still connected via the last LAN IP they were assigned (which does not match their current LAN IP).

My question: how can I force IP Office to disconnect the extension so the user can log in again? So far I have only been able to do this be rebooting IP Office. Which I would like to avoid.

Thanks again!

AJ
ITM

 

[kwing112000]

Does it ever timeout and release the old IP? I am not sure of a way to force it. You could try on the monitor when you look at IP Phone status to hightlight and click reset.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[achilleus]

Thanks for the reply Kevin.

Sadly it does not seem to ever notice the phone is not connected and release the IP.

I don't see a reset button. Only refresh (which updates list) and print.

I would think there would be some code to log out the phone. But since it is a VoIP phone there is no station for me to log it out on.



AJ
ITM

 

[IPOfficeIreland]

had this problem also on 4.1.9. The user shows in monitor as still active.

Upgrade to 4.1.12 fixes.

 

[achilleus]

Thanks TheTaker. I'll speak with our Avaya support guy and get 4.1.12.

AJ
ITM

 

[Westi]

4.1.15 is out since last week better get that one

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!