UM8000 update

[VMRebuilder]

I recently updated my UM8000 voicemail system and the service no longer starts. I believe it corrupted the install of the software. Any ideas of how to get it reloaded? I have full access to all of the files and even have made an "offline copy" of 99% of the files, plus have a backup from before this occurred. Just trying to find out how to do a full restore to fix the software since the data is still intact.

 

[gbtac3]

Could be one of two things. A license issue where your system may not have been updated to the new license server that AVST is now using, or most likely, the database was corrupted during the upgrade. The corrupted database can be checked and corrected by your vendor, or they may be able to open up a case with AVST, (depending on whether you have an SWA).

AVST is the manufacturer of the NEC UM8000 system.

 

[CoralTech]

Ouch, yep you should NOT update those vmails if they are working like ever. They are way past EOL.

 

[DoubleDriveLine]

What you probably did was go from from a licensed major version to a new major version that requires a new license. I did that on a UM4730 a number of years ago. The good thing was at that time xmedius would still support you and get you the license to get you going. Problem is now that options is probably not available since you had to call into NECTAC to get to the VM Queue wit Xmedius. Now it being OpenText I don't know what their policy is. You would need to know the version you are licensed for and then load the software from scratch.

But again support for the UM8000 ended a while ago so even getting the old software might be impossible.

 

[VMRebuilder]

So i got into contact with our Phone System support. They were able to remote in and we tried a number of things until we got to the conclusion to try and run a command line install of the update. (i thought this would be the next step but had no clue how to do it) Then we had to figure out how to do that. We found the "update_utility" in /bin folder.

We went to the location of the update and ran:

sudo update_utility --filestoupdate <updatefilename>

Then after the standard 15-20 minutes and a reboot of the system it was installed. It must have corrected the corrupted files and worked. Then restored from a daily backup prior to me breaking everything and it was all fixed. Everything is restored.

Learned a lot from the experience and will be more cautious in the future. Never broke anything this badly before, there was a reckoning deserved at some point. Luckily it was to a system most of our users don't see. Hopefully this post can be of some assistance to one of the few still on the UM8000. Appreciate any comments at all on the post as well.

Thanks!