UCCX subflows

[ReallyRotten]

I have 2 scripts - a main script and a holiday script. I want to use a subflow to call the holiday script. How it should work is the holiday script should be called from the main script to check an see if 1)it is a holiday 2) day of week 3)time of day...if all checks out then the call is routed direct to an agent. I don't understand what is needed (if anything) for input mappings or output mappings or if the script accommodates that.



Thanks!

 

[gnrslash4life]

You do not need 2 seperate scripts for that. Just have it check in the main script and if its not a holiday, then have it move along normally.