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uccx call center

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don1159

don1159

Programmer
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Apr 30, 2009
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We are changing our call center hours. Where is this done at ? I'm new will UCCX and appreciate any help.
 
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it is done in the script which is java based and has a time of day entry. You use the ccx editor to open it and update it.
 
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It could also be using UCM's time of day routing and intercepting the calls before they go to UCCX.
 
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Is it windows version of UCCX ?
 
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I am using windows version of UCCX.

For my system, I change it on an XML file under the program file folder. the file is named PARAMETER_HORAIRE.xml
it contains all the opening and closure times, public holiday dates, emergency open/close settings, etc ...

 
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