Jun 12, 2013 #1 phonedude2 IS-IT--Management Joined May 16, 2009 Messages 39 Location US Where could I get Agent DID records when making an outbound call while logged in? Would those records be captured in the UCCX reports or CDR?
Where could I get Agent DID records when making an outbound call while logged in? Would those records be captured in the UCCX reports or CDR?
Jun 17, 2013 #2 gnrslash4life MIS Joined Dec 7, 2006 Messages 696 Location US You want use historical reporting. Off the top of my head, I cant recall what report will show calls. Pretty sure its obvious though. Upvote 0 Downvote
You want use historical reporting. Off the top of my head, I cant recall what report will show calls. Pretty sure its obvious though.