UCCX - Agent DID CDR Records

[phonedude2]

Is there a method to get Agent DID records when making an outbound call while logged in? Would those records be captured in the UCCX reports or CDR?

 

[whykap]

Both will give you information. Depending on exactly what you need you might have to pull both and combine/compare.
Usually for a supervisor, HR reports should be more than sufficient.

 

[phonedudeSr]

Thanks