braken2000
IS-IT--Management
Hi
I have just set up an ACD with CM5 and using CMS R16. We are currently using AVAYA IP9620 handsets which are not that user friendly on the ACD environment e.g. Having to scroll pages for ACW and Auto-IN to name a few. What options do I have for an actual IP turret? I know there is the 4622SW which fits the bill but would like to know what other options there are? I want something ideally that does not have a handset, like the 4622SW.
Does anyone know what may be compatible?
Thank you in advance
I have just set up an ACD with CM5 and using CMS R16. We are currently using AVAYA IP9620 handsets which are not that user friendly on the ACD environment e.g. Having to scroll pages for ACW and Auto-IN to name a few. What options do I have for an actual IP turret? I know there is the 4622SW which fits the bill but would like to know what other options there are? I want something ideally that does not have a handset, like the 4622SW.
Does anyone know what may be compatible?
Thank you in advance
