Trying to forward cell phone calls to Audix voicemail

[mhshane]

I have a user who wants unanswered calls to his cell phone to be dumped into his Audix voice mailbox. I was able to get all unanswered calls to route to our Audix but Annie is asking the caller to please enter the extension of the person you are looking for. Anyway to get Audix to say, "if the number called is xxx-xxx-4567 then go to mailbox 4567"?

Audix R5.1

Thanks for any advice.

 

[simreal]

I don't think so. Intuity gives you "auto-attendant-routing routing table" which you can specify certain digits points to certain mailbox but I don't think you'll see the external ani.

Do you have access to EC500? If you have an available EC500 license you could set it up for this user.

Then they can call his office number instead of the cell number ... and if he doesnt answer either it will send the caller to his/her voicemail.

I did this for myself and I have to actually have voicemail removed from my cellular calling plan because verizon vm doesnt have a feature that allows you to disable it.

You'll also have to tweak the number of rings for the EC500 and the coverage path on his station to get it right.

 

[mhshane]

Thanks for the info. I do have EC500 and will see if he wants to go that route.