Trunk Group Routing Help Please

[VoIPgirl]

Hello,
In my route patterns, I have set up trunk group orders... I think it is done incorrectly however, because I am seeing group overflow and %block in the first trunk group when I have plenty availability in the second trunk, hence it is not rolling over if all busy.

GRP NO FRL NPA PFX MRK
5 0 312 1
6 0 312 1

Any suggestions? I have the FRL set to 0 since the partition route table is set up and cor for different calling permissions. When it was set to 7, callers with no restrictions could not dial 900 numbers.

Thanks

 

[4merAvaya]

The way the route pattern is structured, all of the trunks in TG 5 must be busy befory you pick TG 6. If you are using the list measurements trunk-group reports you should see busy and overflow against TG 5. You may want to use 'list measurements route-pattern x [yesterday, today, last-hour]' to verify that the pattern is performing as expected. This report will show you what percent of calls is carried by each trunk group.

Kevin

 

[VoIPgirl]

Thank You. I have done the list measurements and it says there are overflow in trunk group 5 of 61 and 5%ATB and 5%OutBlk. I believe these should all be 0, which is why I don't think that I have this set up correctly.

 

[VoIPgirl]

I just realized that I have different FRL for different Route Pattern for calling permissions. Could this be affecting it?