Trunk Group Alarming

[PBXTech]

I've got a problem system wide where the ISDN-PRI trunk groups will only go into warning alarm state when the ISDN-PRI goes down. There are 7 locations, 6 are LSPs that all have a single ISDN-PRI. I'll get a warning alarm for all 23 channels, and then the ISDN-SGR alarm will come in 2 minutes later as a warning. I thought I remembered that when at least half of your trunk group was out of service, a minor alarm showed. I need something more than a warning showing up when one of these remote locations cannot get any incoming calls. I can't get to the 'set options' screen because I don't have access to the init login anymore.

Is there anything that can be done?

 

[phoneguy55]

Use ASA to monitor your trunks and email you when down.

 

[mojoputter]

If you want that set to a minor alarm, Avaya would have to get in there and change that for you. We have had that done in the past for a few of our customers.

 

[PBXTech]

phoneguy55, i do have it do that. but it is a scheduled event so depending on when the scheduled event happened and the trunk group goes OOS/FE, it could be a while.

mojo, i'm thinking that is what i will have to do.

 

[1a22ip]

I put a button on my phone called "off board alarm" If the trunk is in trouble but the span is up the light comes on.

This works for me

Thanks
ED

1a2 to ip I seen it all