Trouble with Group Hunt not hunting. 1

[drichter12]

I have an IVR with >100 analog lines on it which we use for multiple applications. Each application has a dedicated set of lines (as little as 2 and as many as 48). I am attempting to set these lines up in hunt groups but do not appear to be having any luck. I have not used GROUP HUNT on the Nortel befor and am not sure if I am just missing something but I am posting my programming in hopes that someone can just say... "Hey idiot, you forgot [this]"

My symptoms: I call my pilot dn and the first line connects every time but if I put that call on hold and dial it a second time I just get RNA. So to narrow things down, I changed MQUE to 0 and now I get BUSY for the second call. So, this tells me it is not able to hunt to the next line in the group.


Hunt Group = 22
Pilot DN = 4100
500 lines - DN 130000 - 130015

============================
GHLN 0022
GHT

PLDN 4100
DNSZ 16
STOR 0 130000
STOR 1 130004
STOR 2 130005
STOR 3 130006

****

PLDN 4100
USE GPHT
LSNO 22
HTYP RRB
CFWI NO

****

DES INTER
TN 084 0 11 01
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 130001 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFA MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTA ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0

============================

Thanks for any help,


Dale

 

[SL1M1]

The obvious one I would look at is changing the CLS 'HTA'
(Hunt Allowed)for each Analogue TN 84 0 11 1 etc

The other I would look at would be is whether someone has Activated FFC(Flexible Feat Code) to de-attach that DN from GroupHunt, but they would have to know that FFC code and process

Cheers!!

 

[KiwiOz07]

Assuming RNA means ring no answer, try changing HYTP to LIN.

Two types of Group Hunt are provided: linear and round robin.
• Linear: Hunting starts at the first DN in the list.
• Round Robin: Hunting starts at the DN next in the list to the last DN that was hunted to.

 

[drichter12]

I have applied the above suggestions and there is no change in the original results. I also deleted and rebuilt everything except for the analog sets. I call PLDN 4100 which takes me to 130000 (first analog line). I place that call on hold and dial 4100 again and get a busy signal.

Here is what things look like now...

==============================

FFCT YES
PLDN 4100
USE GPHT
LSNO 22
HTYP LIN
CFWI NO
MQUE 0

****

LSNO 22

SIZE 8
RNGE


GHLN 0022
GHT

PLDN 4100
DNSZ 16
STOR 0 130000
STOR 1 130001
STOR 2 130002
STOR 3 130003
STOR 4 130004
STOR 5 130005
STOR 6 130006
STOR 7 130007

****

DES INTER
TN 084 0 11 00
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 130000 0 MARP
AST NO
IAPG 0
HUNT 130001
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFA MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTA ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
DATE 10 JAN 2012

==================================



Dale

 

[KiwiOz07]

Try changing MQUE to all.

Maximum Queue (maximum number of calls allowed to queue against the Pilot DN.Where:
Enter 0 to deny all calls from queuing
Enter 1 to allow only one no call to queue
Enter ALL, the default, to allow all calls to queue or Enter ACTM to limit the number of calls allowed to queue to be less than or equal to the number of active members of the Group Hunt list.

 

[drichter12]

No go... the second call just rings now.... I only show the first trunk busy, all others idle.


Dale

 

[DFKSydney]

All suggestions so far have related to the config of the hunt groups.

Have you actually plugged into the extensions and looked for either "Make Set Busy" (MSB) or Group Hunt Terminate Deny (GHTD)

MSB will give special dial tone, GHTD will sound normal, so look for the GHTA code in LD 57.

 

[KiwiOz07]

Try swapping stor 0 and 1 around:
GHLN 0022
GHT

PLDN 4100
DNSZ 16
STOR 0 130001
STOR 1 130000
If the problem persists try two physical phones for stor 0 & 1 to see if it is the analogue extensions or the group hunt.

 

[drichter12]

DFKSydney,

I get "normal" dial tone on the lines and run trac in ld 80 and show no active features on the TNs. In ld 57 GHTA is set up as *5 and GHTD is **5. Should I enter just *5 on each line to ensure GHTA?

KiwiOz07,

Swapping did not appear to change the results and when I call 130000 directly while that line is busy I roll to the next line (130001).

Thanks,

Dale

 

[DFKSydney]

Normal dial tone means no make set busy.

Go the GHTA.... so from what you write, on a "faulty line" *5

Then test again

 

[drichter12]

Bingo! That did it.....

It appears to be working correctly now.

Thanks to everyone for the help.


Dale