Trouble dialling speed dials

[antonyn]

hi
i have programmed in a speed dial in abbreviated dial group 1 position 06 .The feature access for this group is *1 so to dial the number would be *106 but all i get is a continuous tone .I can dial any other speed dial from the same list.
Help
Tony

 

[BIS]

Did you define them on the station form page three from where you are dialling?

 

[4merlucent]

Your personal list may be set to only allow 5 entries, "change abb pers xxxx " and change to 10
Regards
Alan

 

[antonyn]

Yes the extension has access to the list and the list is
allowed for 100 entries and we can dial other numbers from the list no probs
thanks

 

[BIS]

Hmm- what did you program in the list, what is teh entry?

 

[antonyn]

What is teh and all i put in was 9118500 which can be dialled from the handset no problem

 

[BIS]

teh is a typo - should have been the...

Hmmm I am stumped - sorry. Maybe someone else will come up with that spark of insight...

 

[SF0751]

I'm assuming that (1) 9 is your access code for an outside dial tone and that (2) you are attempting to dial a number outside of your switch.

In that case....Your dial string is too short. You only have 6 digits following the "9" and telephone numbers are 7 digits in length for local calls.

Susan
^{Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain}

 

[antonyn]

not in the uk it is the new directory enquiries and there are lots of different 118 numbers which are all 6 digits in length
Thanks

 

[SF0751]

Opps - okay. In that case, I'm stumped. Have you tried running a trace to see what is really going out? Open an emulation session, use the command list trace stat xxxx and compare the speed-dial results to the handset-dialed results.

Susan
^{Don't part with your illusions. When they are gone you may still exist, but you have ceased to live. - Mark Twain}

 

[BIS]

Could you try to end it with a # ? 9118500#

 

[antonyn]

problem is that the switch is a v6 so no trace available on stations and putting # at the end does not make any difference