here's an excertp from alex about the TR parameters :
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28.24 Parameters
ABND The number of abandoned calls to a PABX operator.
ABNDREC The number of abandoned recalls for an individual PABX operator.
ABSMB The number of absent marked and blocked group members.
ACCU The accumulated time of delay (in seconds) for all calls with a dial tone delay of more than 1 second.
ANS The number of answered calls to a group of origin.
ANSSEC The number of calls answered by a secondary PABX operator.
BUSY HOUR START TIME The point in time when busy hour starts for the day concerned. No printout is produced if the time of recording is less than one hour, or if the hours of start and/or stop have been stated differently from those valid for the recording operation.
CALL1 The number of calls with a dial tone delay of more than 1 second.
CALL3 The number of calls with a dial tone delay of more than 3 seconds.
CALL10 The number of calls with a dial tone delay of more than 10 seconds.
CALLS The total number of call attempts, successful as well as unsuccessful. EXAMPLEs of the latter category are unanswered calls and calls that encounter congestion.
For recording objects that may have both incoming and outgoing calls, these are recorded regardless of direction. For the recording objects data extension and IP board, calls that encounter busy state are also recorded (this does not apply to the other recording objects).
CONG The number of calls that encounter congestion. Depending on the recording object, congestion is defined as follows:
No free device individual available
No free group member available
No free queue position available.
No free time slot available.
CONGO Congestion overflowing. The number of calls that encounter congestion when making attempts in some other LIM.
CONGP The number of calls that encounter congestion on a PCM link when making seizure attempts in some other LIM.
CONN. HO Connection Handover. Handover between two Radio Fixed Parts connected to the same Common Fixed Part.
CORG Group of origin (call origin group).
CORGC The number of answered calls to a group of origin.
DATE Date of traffic recording.
DETACH The process where a cordless extension is reported as inactive.
DIR Directory number for the object of the recording.
DLYOPC The time of delay (stated in seconds), which means the time from the moment a call to a PABX operator is detected, (queued) to the moment it is answered by the PABX operator.
Delay time = queue time plus response time, see also RESPT. The value of DLYOPC is rounded down to the nearest ten.
DLYREC The time of delay (in seconds) for recall. See also DLYOPC. The value of DLYREC is rounded down to the nearest 10.
DLYTOT The total time of delay (in seconds) for a group of origin. See also DLYOPC.
DROP. (PACKETS) Parts per thousand of dropped packets in the incoming traffic flow (received packets by the IP board).
EXTERNAL HO External Handover. Handover between two Radio Fixed Parts connected to different Common Fixed Parts.
HCORGC The handling time (in seconds), which means the time from the moment a call to a group of origin is answered to the moment the handling procedure is completed.
HNDLTOT The total handling time (in seconds) for a group of origin. See also HCORGC.
HREC The handling time (in seconds) for recalls. See also HCORGC.
HOPC The handling time (in seconds) for calls to an individual PABX operator. See also HCORGC.
HO FALLBACK Handover Fallback. The Handover process is terminated.
HOPIC The handling time (in seconds) of operator- initiated calls, from the moment the call is initiated to the moment the handling procedure is completed. The value of HOPIC is rounded down to the nearest ten.
IDLE The mean value of the number of free (idle) PABX operators. Here free means that the PABX operator is marked as present but not as busy.
IDLEI The mean value of the free state for a PABX operator. Value range = 0.00 - 1.00.
IDLEPRI The mean value of the number of free primary PABX operators in a group of origin.
IDLESEC The mean value of the number of free secondary PABX operators in a group of origin.
INC.CALLS The number of incoming calls.
JITTER Jitter (distorsion in the time period specified for the inter-arrival of packets in milliseconds).
LOC.REG Location registration. Process initiated by a cordless extension when it senses that the signals from a Radio Fixed Part in another Location Area is stronger than the one it is currently registered in.
LOST (PACKETS) Part per thousand of lost packets in the outgoing traffic flow (sent packets by the IP board).
MGN Modem group number.
NBLO The number of manually blocked individuals (devices) included in the measurement. For PCM lines and cordless extension common fixed part: the number of blocked time slots. For IP boards the number of boards with any kind of blocking or that do not answer when data collection is in progress.
NBRD The number of IP boards included in the measurement.
NDV The number of individuals (devices), included in the measurement. For PCM lines and cordless extension common fixed part: the number of time slots.
OBJECT Type of recording object: (e.g.)
CODE-R MFC code receiver
CODE-S MFC code sender
CONFER Conference equipment
CXNMOB Cordless extension, mobility
CXNTRF Cordless extension, traffic
C-BELL Common bell group
DATEXT Data extension
DIALDY Dial tone delay
EXTENS Voice extension
IPXBRD IP board
KEYC-R Key-code receiver
KEYC-S Key-code sender
PBXGRP Internal group hunting group (PBX) number
PCMLIN PCM line
TONE-R Tone receiver
TRUNKS External lines
OFLO Overflow. Depending on the recorded object, overflow is defined as:
The number of calls that result in seizure attempts in some other LIM.
The number of calls that result in switch over to an alternative route.
OPC The number of answered calls sent to an individual PABX operator.
OPIC The number of calls initiated by a PABX operator.
OUTG.CALLS The number of outgoing calls.
PACKETS Parts per thousand of dropped and lost packets in the traffic flow.
PREMB The number of present-marked group members.
PRES The mean value of the number of present marked PABX operators.
PRESI The mean value of the present state for a PABX operator. Value range: 0.00-1.00
PRESPRI The mean value of the number of present marked primary PABX operators in a group of origin.
PRESSEC The mean value of the number of present marked secondary PABX operators in a group of origin.
QABN The number of abandoned calls in queue.
QCAL The number of queue calls.
QLEN The mean queue length.
QMAXT The maximum individual queuing time (in seconds).
QTIME The mean queuing time in seconds.
REC The number of answered recalls.
REJINC The number of rejected incoming data calls
RESPT The total response time for all calls. The response time (in seconds) for each call is recorded from the moment the call is displayed on the PABX operator console to the moment it is answered. Queue time is not included in response time. See also DLYOPC.
ROU Route number.
SAR Directory number for paging (search) area.
STIME The mean value of the paging time (in seconds), i.e. the time from the moment the call is detected to the moment it is answered, for all calls.
TERM The number of terminated call attempts without dial tone after 1 second.
TIME Hours of start and stop during one and the same day.
TRAFF Traffic intensity in erlangs. Value range: 0.00 - 9999.99.
Note: Traffic is indicated for the recording object internal group (PBX) number even when a group member records traffic as a non-group member.
WABND Waiting Time for Abandoned Calls. The waiting time (in seconds) for abandoned calls, i.e. the time from the moment the call is detected (placed in queue) until the moment it disappears without being attended to. The value of WABND is rounded down to the nearest ten.
WABNDREC The waiting time (in seconds) for abandoned recalls. The value of WABNDREC is rounded down to the nearest ten.
WAITEXCEED The number of calls whose waiting time (queuing time) exceeds a value set by the SYTDS command.
WAITTOT The total waiting (queuing) time (in seconds) for calls that are not attended to.
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, but need help on the Jitter values. Are they good or bad?