The COR and COS have been changed per your instructions. I tested it by calling the extension from my cell, answered call, hit transfer and dialed an outside number. It worked except I couldn't release the call from the extension. If I hung up, it would disconnect the call. Shouldn't I be able to release the call by hitting transfer again? The end-user doesn't want the call to appear on extension line appearance after it's transferred. Am I missing something here?