Transfering a Call to a Coverage Path

[Homenut]

I just setup a SoftConsole R1 sp2 and its working pretty good. However I have a problem with the auto-transfer functionality SoftConsole has.

Currently when a call comes in, the recp asks who they would like to talk to, she then types in there last name (for MasterDirectory) and presses enter. The call is instantly connected to the other party and released. Thus the auto-transfer functionality.

My dilemma is when a caller calls in asking to be placed into a user’s voicemail box. Usually the recp would call audix auto attn enter the requested voicemail ext and transfer them in to it.

But with the auto-transfer enabled, when going to transfer and you hit the transfer key and type in the ext, the system recognizes a connection and transfers the call before you can even enter in the ext of the persons voicemail box you want.

So my question is, is there away around this without having to turn off auto-transfer? Is there possibly a way to by pass a persons station and send them to the next step of a coverage path?

Any Thoughts?

 

[fundooguy]

Is there a feature on your softconsole called "goto cover" If yes then the way is "press goto cover button and punch the extension no."
Let us know if it works............

 

[Homenut]

Thanks for responding.

I tried what you said, and the problems is that you have to press the goto-cover button while in the call. At least that is how it is on our R9.2 G3si. Right now I pick up the phone press goto-cover and it does not do anything. However if I call some one and press the button then it instantly goes to cover.

But with the soft console as soon as you try to call and you make the first connection it releases before you can press goto-cover.

If yours works different can you tell me what Release software you have? We might be moving to R11 later this year and if the problem is fix with the upgrade then that would make me happy too.