transfer return please help

[nohelp4u]

Ok we have a Disagreement with in our office.

Dizzyphil has ran this threw his lab, I have ran this through my lab, and can not get it to work but some of our co-works in the office say it will work. Of course they will not show anyone. They are just saying that it will work.

After 4 rings do the calls go back to the sender (transfer return time) or does the phone ring a 5th time and go to Voice Mail. Our co-workers say that the switch will take the coverage path and put the call into the receivers Voice Mail box on the fifth ring.

In other words, if the receiver has VM then the senders call will automatically ring 5 times and go to the receivers VM. Dizzyphil and I thinks that the scenario below will send the call back to the sender after the forth ring and not go to VM. That the switch isn't smart enough to know it can ring a 5th time and go to Voice mail. I can not believe our Management made us put this in the lab.

 

[markpridgeon]

I believe the call should return to the sender and not go to VM, what might be causing an issue is maybe the call is going before 4 rings and you are hearing the VM ringing twice you should really make sure of the timings and not go of the number of rings.

 

[sizbut]

Don't complain about your co-workers not sharing settings when you don't state any either! What was the sender's "Transfer Return Time"?, what was the receiver's "No Answer Time"? [ps. working in ring times is not that useful, the ringing pattern is not a universal constant of measurement, it varies between locales, phone types, etc].

The "Transfer Return Time" is a best attempt to do what is says, no more no less. If a recipients voicemail cuts in before the TRT expires then the call is answered and transfer return won't take place.

On a default system, any transfer return time below 15 seconds (the default system no answer time) should gurantee transfer return (except when the recipient has DND on).

 

[dizzyphil]

Need to read the question again. Nohelp is saying, regardless of the times set, rings and whatever. They believe that if a user has voicemail, the system is smart enough to know that if a call is transfered to that user it will automatically send it to vm after the programmed amount of time to vm box. Even if the scenario programmed into the unit is 'transfer return time' = 10 seconds and 'allocated answer interval' = 40 seconds.

dizzy

 

[GonzoTech97]

For what it's worth this is from the documentation.

The User | Telephony | Transfer Return time can be used to set how long a transferred call should ring unanswered before returning to the extension performing the transfer. If set, it will only work if set shorter than the any divert to voicemail settings at the transfer destination.

The call should return the user that transfered the call.