Transfer denied

[Jeffnortel]

Hello All,

Norstar MICS external external call transfer denied as soon as I press 9 (line pool A access code).

This has worked for years and on Monday they started receiving "transfer denied" when an attempt was made. All phones having the same issue...

All 10 analog loop start lines appear to be working. I didn't make a test call on each, but did check for dial tone.

Why would this stop working??

Any advice is appreciated!

 

[Firebird Scrambler]

As all phones are affected, then I would probably take a look in the Norstar programming. What springs to mind is if the "redirect" feature has become disabled?. You may have had a power outage that had caused the problem.

 

[spooktheblackcat]

Hello All,

Norstar MICS external external call transfer denied as soon as I press 9 (line pool A access code).

This has worked for years and on Monday they started receiving "transfer denied" when an attempt was made. All phones having the same issue...

All 10 analog loop start lines appear to be working. I didn't make a test call on each, but did check for dial tone.

Why would this stop working??

Any advice is appreciated!

Something from the distant past tells me that external transfer would not work, in the UK anyway, unless the analogue lines were earth calling? Could be just my mind playing tricks though

 

[Firebird Scrambler]

Yes Jeff, the UK Norstar versions were denied from trunk to trunk calls and to transfer or call forwarded externally. This was due back then to the UK Telecoms regulations.

 

[txteck]

Somewhat confused. Are you trying to transfer an incoming call back out to an outside line..could conference the caller and add outside person….they will drop off after they hang up