Trans feature works from AA but bounces back from operator

[alfaro33]

Voice mail Transfer works when a call comes in through the AA, but when the receptionist transfers a call and its not picked up, it bounces back to her. What could it be?

 

[telemarv]

You need to turn on call fwd no answer to the voice mail DN for each set you want this to occurr.

 

[jerryreeve]

You probably have the transfer callback timer set at a lower number than the call forward no answer setting. look at the CFNA number of rings under terminals&Sets then look at the transfer callback under Systemprogramming->feature settings


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JerryReeve
Communications Systems Int'l
com-sys.com