Tracking calls?

[CanadianGentleman]

Hello.

I am on an older Norstar Flash system. Someone in our office accidentally dialed "911" today, and nobody will fess up. Is there a way we can go back and check outgoing logs, to see which extension it came from?

 

[DigitelD]

Only if you are using some kind of call accounting software.

SHK Certified (School of Hard Knocks)

 

[RikRodgers]

You'll have to install a Nortel SMDR unit to provide the call tracking, also.

 

[ptstechnician]

The cheapest thing to do, is install a SMDR and hook it up to a computer that is running HyperTerminal. I think you can save the HyperTerminal data as it is collecting.

 

[phoneguy427]

Convertec in Burlington Ont has a call recording software that works very well.

When in doubt RTFM (read the friggin manual)