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Track priority changes in ARS 5.1

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winstonep

winstonep

Programmer
Feb 24, 2003
33
GB
Here's an interesting one that's cropped up for me.

Without modifying Remedy (seems to take ages as I'm not allowed to do it), how can I track priority changes? I didn't notice a field that could help in either HPD_HelpDesk or CSD_Call__Actions that could provide what I need.

All I need to find out is that the priority has changed from 1 to something else.

Paul Winstone
paul.winstone@logicacmg.com
 
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