Tracing One-x Mobility preferred calls

[CarGoSki]

Is there a better way to trace those calls.
In sysmon the the call starts as a number block straight where ARS is the first match.
The IPhone logs show nothing like the the number dialed or anything like that.

 

[hairlessupportmonkey]

Install a trial of Chronicall

then use the cradle to grave

ACSS - SME
General Geek

 

[tlpeter]

Use system status on the user our on the twinned call.
What is the problem you are having?

BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

The system is dialing the wrong number.
The user dials any number from IPhone keypad , internal extension or external number and they system connects to the cell phone number of the installer. The installer says that he connected using his android when he initially setup the user. His number exists nowhere in the cfg or voicemail.

 

[tlpeter]

I have seen this before.
Delete the user and then sync the directory of 1XP (or wait 5 minutes)
Then recreate the user and sync again.
Then set the number again.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

gotcha.. will trying rebooting server first then use your advice if necessary.

Thanks

 

[tlpeter]

A reboot does not work.
I have been there and done that


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

how would you sync the directory?

 

[tlpeter]

When you login as an admin in 1XP then you go to the section phonebook integration (i see it in Dutch so i do not know the right name of it)
Then you can sync it.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

gotcha. So from the one x admin session, delete the one x user then resync the directory then rebuild user then resync the directory again. Repopulate the one x user with information and test.

 

[tlpeter]

Indeed
Somehow it does not always take a new mobile number for the mobile client.
Not even when you remove it and the client asks for a mobile number.

BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

Hello tlpeter.

I can select any user and only have two options Get All or Put Selected.
Create User and Delete User stay grayed out.
Docs says to add or delete the user in ipo config. I suppose that means Manager.

Just want to make sure that I am doing this right.

 

[tlpeter]

Yes, delete from manager.
Then sync and recreate and sync again.


BAZINGA!

I'm not insane, my mother had me tested!