tracing a hotline call

[coniglio]

I have an external number I call several times a day programmed on a hotline key. About 1/2 the time when I press this hotline key I get a fast busy. When I trace my DN my TN shows IDLE. Would this hotline call go out over the same route as if was to manually dial the number? How can I figure out where the problem is? Thank you for your assistance.

 

[Nortellian]

Yes it will go on the same route as if you manually dialed the number.

 

[coniglio]

I have four in/outbound PRIs. When I get this fast busy do I need to just stat these PRIs from last to first and, if so, how can I figure out which channel I'm on that's giving me the fast busy?

 

[Nortellian]

Try tracing your tn instead of your dn. trac tn or trak tn. the trak is if its a opt 11.

 

[coniglio]

okay, i'll try that next time I get a fast busy and post my findings. Thanks.

 

[hawks]

You might want to turn on the D-channel messaging also and see what you get there.

 

[coniglio]

well, I don't know how to "read" d-channel messages but maybe I can figure it out with the help of my NTPs. I'll give it a try. Thanks.

 

[johnpoole]

ld 96 enl msgi x or enl msgo x,,, low traffic, another great trac command is trac 4 0 0 0 x with x =to the key number... bad news, after a fast busy your que'd to intercept..not much help// another way to try is entc x x x x y with y the term number then gotr... dynamic trace command, not for opt 11's but usful on larger switches

john poole
bellsouth business
columbia,sc

 

[coniglio]

about the only words that made sense to little ole me were "not for opt 11s". I have an Opt. 61C so I'll get out my telecom translation dictionary and see if I can follow your steps. thanks, JohnPoole.

 

[johnpoole]

.entc 64 0 14 14 0015
gotr

these two commands in load 80, the format in the book is wronge.. the 0015 is for 15 minutes, max is 2359..


john poole
bellsouth business
columbia,sc