ISDN or Cable Modem and they'll be fine, if you are implementing a WAN link that you haven't ever had before,....are new applications being installed that require a WAN connection, or what this decided just because the cost of WAN is going down and the term is being used loosely. Sounds like a very small office and nothing more a Cable connection or ISDN is needed. If you are using specific applications for the WAN side of the house, then what about redundancy (doubt the client is that concerned as their business doesn't sound Internet Intensive....just thoughts.)
If it's a WAN in place, refer to your Design steps and take benchmarks using a LAN sniffer, filter it by IP address, and trace one application at a time. At least you'll get a guess
before you implement anything that may change current production.
I use this for much larger work, but it might help you gain a perspective on your "current" bandwidth utilization. Simplify it to meet just the bandwidth metrics as this is for overall network performance metrics.
Reference book I used to make this document, Designing Cisco Networks | ISBN: 1-57870-105-8
I hope this helps. As JRollinson said, I don't think you have to worry about QoS, at worst you may just restrcit Internet access except for the ports and protocols used by the applications in question.
I still say you won't need anything more than a simple high speed connection, unless the applications were the reason for the WAN decision, and then maybe still.
I hope any of this helps you.....Good Luck