Toshiba Recovery DVD crashes

[moldboy]

I have a toshiba A100 laptop and now would like to revert it back to its origional state. This should be easy as I do have a recovery dvd and hava already done this process in the past. However when I attempt to boot the recovery enviroment, it loads, blacks the screen, then displays the windows cursor, and restarts the computer, I have been refering to this as the "recovery enviroment crashing". Toshiba tech support feels that there is something wrong (I very good observation if I do say so my self) they have further narrowed down their reasons to either a hardware or software problem (Again a very good observation, something I would never have thought of!) and feel that it is probably the cause of a corrupt recovery DVD.

So I was wondering if someone has a) had this or a similar problem, and how they fixed it. and b) If anyone has a Toshiba A100 Satelite/Satelite Pro notebook recovery dvd if they would mind telling me first of all how big the DVD is (gigabites) and secondly what files are in the root of the DVD.

Thank You

 

[deathwing33]

I also had this issue with a recovery disk for an A100, and I was just going to take back the whole system and get it exchanged, hoping that the new system would have a recovery disk that worked. But I knew I wasn't going to take it back without first wiping the drive. I didn't have a boot CD handy (to access DOS to format the drive), so I just tossed in one of my XP install disks and used it to delete the c: drive partition. Then out of curiousity, I decided to stick the Toshiba Recovery Disk in to see if it would work. It appeared that it was just going to do the same thing, but when the laptop rebooted it entered the Toshiba Recovery program and I was able to revert to the out-of-box configuration. Once the out-of-box image was done loading, I tried booting from the recovery disk again to see if it went back to the symptoms that you described, but low and behold the disk worked fine after that.

I assuming that you'll give this a try. When you do, please respond back and let me know how it went for you (or please respond back if you've come up with another fix or even if you decide not to try this), as I'd like to let Toshiba know of the fix if it works for you as well, so that their techs can try and figure the problem out in more detail so it can be avoided in the future.

Also, when Toshiba Tech Support told you it was a hardware or software problem did you happen to sarcastically ask them what the problem would be if it wasn't hardware or software? LOL.