Hi,
We've recently seen a few of our agents, unable to have calls transferred to them via the "Select Resource" & "Connect" steps of our CRS Editor Scripts.
They will be working all fine and then one day will no longer work.
We managed to solve this by recreating their windows profile. I will hopefully dig out exactly what some time soon.
Now I googled for this error ("Too Many Transfer Failures") and one page was returned:
On this page it mentions the exception is:
Exception=com.cisco.channel.ChannelExecutionException: Contact id: 139, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures
So I added a "On Exception Goto" step and did some code to email when this occured.
I put the code in place and it seemed to work fine. Then all of a sudden we got nearly 500 emails from the scripts. Mostly exactly the same.
When I run my test script it worked fine still.
Any thoughts?? Am I doing something wrong?
NEIL
We've recently seen a few of our agents, unable to have calls transferred to them via the "Select Resource" & "Connect" steps of our CRS Editor Scripts.
They will be working all fine and then one day will no longer work.
We managed to solve this by recreating their windows profile. I will hopefully dig out exactly what some time soon.
Now I googled for this error ("Too Many Transfer Failures") and one page was returned:
On this page it mentions the exception is:
Exception=com.cisco.channel.ChannelExecutionException: Contact id: 139, Channel id: 0, Reason: UNCAUGHT_EXCEPTION, Too many transfer failures
So I added a "On Exception Goto" step and did some code to email when this occured.
I put the code in place and it seemed to work fine. Then all of a sudden we got nearly 500 emails from the scripts. Mostly exactly the same.
When I run my test script it worked fine still.
Any thoughts?? Am I doing something wrong?
NEIL