TLPeter: Call Park Ringback 1

[DBrewsky]

Hey TLPter! Hope things are going well for you. I am reaching out to you because of your response on this post:

http://www.tek-tips.com/threadminder.cfm?pid=940#postform

IPO Rls 9.0.5 with a server based VM Pro:

I am working on a similar scenario where a user may answer an incoming call and put that caller on Park, and then find the person to have them retrieve the parked call. But, if the person forgets, or the call never gets retrieved, the caller will ring back to the person who answered the call.

If I am reading this correctly, the user can transfer the caller to a new "Park" Group where the caller will sit in queue and wait to be answered, or timeout and ring the main hunt group. Program a GROUP button on the phones for each Parked Group to allow monitoring.

Basically, the customer would like to have the caller's parked timeout call ringback to a hunt group. You stated to use a Module to compare the $TIMEQUEUED to a variable and route the caller back to the hunt group after the variable has been reached. However, is the person transferring, or parking, the caller in the hunt group? This is where I am a bit lost. If yes, can the users also maintain their Park button status to monitor the parked calls?

Yea, a bit lost on how this can work..


--DB

 

[tlpeter]

I am not send to a topic when i use the link.
I am not sure what you mean to be honest

BAZINGA!

I'm not insane, my mother had me tested!

 

[DBrewsky]

LOL. Sorry about the link.

Try this one:

http://www.tek-tips.com/viewthread.cfm?qid=1578006

--DB

 

[tlpeter]

Ok i got it now.

I still have the module i see so here it is:

https://tlpeter.stackstorage.com/s/eEMubcmzHhtXp3N

Calls is in queue for a fake group and a $TIMEQUEUED will send the call to a differend group.


BAZINGA!

I'm not insane, my mother had me tested!

 

[DBrewsky]

Great, thank you for the module.

Currently each user has buttons configured as PARK 801, 802, 803. Is there a way to maintain those buttons and allow them the ability to transfer one touch to that Park Group and also monitor the park? I am sure they are only wanting one call per parked slot.

--DB

 

[Westi]

that is a lot of heavy lifting
you could also just use the voicemail timeout of the group and the leave point to send them somewhere else.
But yours is more elegant I think and shows skill.

DBrewsky
Change the park buttons to group buttons then they will light up when a call is in queue and you can press it to pick up the call again while the timeout does its work to transfer to your secondary target.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[DBrewsky]

Can I use that button to also transfer the caller to that group?

--DB

 

[Westi]

I could have sworn that it used to work but just tried it on 9.1.6 and it doesn't work because I had some doubts

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[DBrewsky]

Joe -

I haven't tried this yet, but I did do something similar at another site.

I configured an incoming hunt group and gave about 5 users a button to monitor. The calls came in but wouldn't indicate on those users until I added them to the hunt group, but I didn't enable the users, so the calls would just flash the light and not ring.

I don't have access to an IP Office to test this, can you?

--DB

 

[DBrewsky]

Woo hoo! That works pretty well!

@TLPeter: That is a nice easy module.. Thanks!!

--DB

 

[tlpeter]

Ha ha ha, gunt as i do not know it anymore very well

BAZINGA!

I'm not insane, my mother had me tested!