Timed ACW timer on Hunt group

[foned00d]

We recently implemented a 45 sec ACW timer on the hunt group, but I am getting reports that it is not forcing them avail after the prescribed 45 secs. Any ideas what might be overriding this?

 

[98Converter]

Just a thought - If they manually put themselves in ACW it will not force them to available...

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[foned00d]

Ahh, I bet thats it. I will have to go sit with the agents.

 

[nohuhu]

foned00d,

better use agent tracing in cms. no need to sit with agents.