I have never set up time of day routing so I appolagize if this is a redundant question.
I have a coverage answer group with a DID that has 2 people in it. I also have a coverage path that will ring a cell phone then to a secondary cell then to VM if noone answers at their desk.
What we'd like to do is after hours send the call directly to the first cell then if they do not answer send it to the second then onto VM.
I have 6.3 Aurora CM.
I have a coverage answer group with a DID that has 2 people in it. I also have a coverage path that will ring a cell phone then to a secondary cell then to VM if noone answers at their desk.
What we'd like to do is after hours send the call directly to the first cell then if they do not answer send it to the second then onto VM.
I have 6.3 Aurora CM.