How do you setup two extensions to go to the same voicemail box after 5pm and back to normal activity at 8am without having a agent touch anything? i have setup a test "time of day coverage table" and cov path but can not get it to roll to it.any screen shots or links would be gratefully appreciated.( avaya aura, cms, site admin 6.0 )
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Time of Day Coverage and Routing? 1
- Thread starter Cityman13
- Start date
-
1
- #2
What about a vector? We use a vector to do time of day routing and have our coverage path go to VDN pointing to that vector. Ignore our step 1 - we send calls to another location in emergency situations.
display vector 113
CALL VECTOR
Number: 113 Name: Main # After Hr
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 18 if A = 520052
02 wait-time 2 secs hearing ringback
03 goto step 16 if holiday in table 1
04 goto step 14 if time-of-day is mon 16:55 to mon 18:00
05 goto step 14 if time-of-day is tue 16:55 to tue 18:00
06 goto step 14 if time-of-day is wed 16:55 to wed 18:00
07 goto step 14 if time-of-day is thu 16:55 to thu 18:00
08 goto step 14 if time-of-day is fri 16:55 to fri 18:00
09 goto step 16 if time-of-day is fri 18:00 to mon 08:00
10 goto step 16 if time-of-day is all 16:59 to all 08:00
11 goto step 18 if A = 520052
12 goto vector 114 @step 1 if unconditionally
13 stop
14 route-to number 113052 with cov y if unconditionally
15 stop
16 route-to number 111052 with cov y if unconditionally
17 stop
18 route-to number 151200 with cov y if unconditionally
19 stop
display vector 113
CALL VECTOR
Number: 113 Name: Main # After Hr
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 goto step 18 if A = 520052
02 wait-time 2 secs hearing ringback
03 goto step 16 if holiday in table 1
04 goto step 14 if time-of-day is mon 16:55 to mon 18:00
05 goto step 14 if time-of-day is tue 16:55 to tue 18:00
06 goto step 14 if time-of-day is wed 16:55 to wed 18:00
07 goto step 14 if time-of-day is thu 16:55 to thu 18:00
08 goto step 14 if time-of-day is fri 16:55 to fri 18:00
09 goto step 16 if time-of-day is fri 18:00 to mon 08:00
10 goto step 16 if time-of-day is all 16:59 to all 08:00
11 goto step 18 if A = 520052
12 goto vector 114 @step 1 if unconditionally
13 stop
14 route-to number 113052 with cov y if unconditionally
15 stop
16 route-to number 111052 with cov y if unconditionally
17 stop
18 route-to number 151200 with cov y if unconditionally
19 stop
- Thread starter
- #3
Number: 15 Name: 5pm-8am routing
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 7 if time-of-day is mon 17:00 to tue 08:00
03 goto step 7 if time-of-day is tue 17:00 to wed 08:00
04 goto step 7 if time-of-day is wed 17:00 to thu 08:00
05 goto step 7 if time-of-day is thu 17:00 to fri 08:00
06 goto step 7 if time-of-day is fri 17:00 to mon 08:00
07 route-to number 3042 with cov y if unconditionally
08 goto vector 12 @step 1 if time-of-day is mon 08:00 to fri 17:00
09
10
11
12
Does step 8 need to be the second step or is that ok,my vector 12 is a call center,thanks for the response and this makes alot more sense.
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