TIme Dispaly On Phones 1

[tkinney]

Im assuming the time that is displayed on any phone comes from the system time? If so and the time is wrong how do you correct it and can changing it be done without interference. This is a G3siV6

Thanks
Tina

 

[NX01]

What phone sets are we talking about?

In the future everything will work...

 

[tkinney]

On the 6416DM's

 

[bwilch]

Are the phone's off from the switch by minutes or by specific hours? One thing we found with a new switch we were setting up and with the IP Phones was the network region we could have different time on different phones, not sure if that applies to the digital sets as well, but might be something to look at if it's exacly off in hours.

 

[tkinney]

they are all showing the wrong time by approx. 12 mins. I tried cha time but it gives me time of day routing.

Thanks

 

[intuity]

tkinney,

You may change the time by loging into the Definity PBX. Once at the command prompt, type "set time" without the quote marks. This will allow you to manually change the time by movingto the field that requries updating. The change is immediate and will impact or skew ACD reports and call logs. You may also need to change the time on the voicemail server. So, check that too. Changing the time on the PBX does not requrie any sort of stop and restart or service outage. You will need to ask users with model 8434D and 8434DX telephones to use their softkey buttons to reset the time display.

Intuity

 

[4merAvaya]

Then a display set is first plugged in the switch sends the time to the set. The set's internal clock is supposed to keep it aligned with the switch clock. Because of inaccuracies in the clocks they drift apart. One way to fix that is on the System Feature form. For a V6 switch, on page 7 there is a field named 'System Updates Time On Station Displays?'. Change that field to a 'y'. What that will do is every night at midnight the switch will send new clock information to every display set and re-sync them to the PBX. I don't know why the default is 'n'.

Kevin

 

[GroundRatt]

try set time

Steve
Senior Telecom Systems Specialist
University of Texas Health Center at Tyler

 

[Toni269]

Excellent info Kevin, thanks!
When my individual sets display wrong time, I do one of the following - (they may not be the best way but these work for me!):

- unplug/plug them back in
- test station xxxx long clear
- busy & release

Those seem to work for me. (my System Updates was set to yes already.)

 

[tkinney]

Thanks all for the help, I would have never guessed set time, kept trying sync, cha time etc. LOL