I wrote the following for my fellow PMs a few years ago. Both systems have changed a little, but look at the differences in the configs. You can't change the Aspect but a minor change in the Nortel might work.
Nortel PBX TIE Line Configuration for Aspect
By Scott Blalock, Sr Project Manager, PMP
January 20, 2000
The E&M TIE line configuration for Nortel has a lot of options, while the Aspect DTIC set up is based upon a traditional industry standard and no real adjustable options. The PBX set up with Aspect is sometimes a trial and error process that is a waste of resources.
The following information is a print out of one variation of the Nortel set up for a 4-Wire E&M TIE line emulation on a digital T-1 card that will work with an Aspect ACD. There are other important system parameters and configurations that impact call routing and completion, but this will provide the foundation for connectivity.
The two sections are the RDB (route – similar to Aspect trunk group) and the TN (individual trunk). The Nortel T-1 card is very flexible, feature-rich and every trunk can be assigned with different signaling parameters, trunk group and function. For example, half of the channels on a span can be set as ground start trunk emulation and the other half as E&M or DID trunk emulation.
There are other system parameters that must also be set to send and receive digits, require a route access code (like “dial 9”), etc. These tasks are used on a more common basis by the PBX technician and hopefully are less of a problem and easier to resolve during set up and testing with Aspect.
RBD - NORTEL ROUTE DESCRIPTION BLOCK (similar to Aspect Trunk Group)
TYPE RDB
CUST 00
ROUT 5 (will vary each site)
DES Aspect ACD
TKTP TIE
ESN YES
CNVT NO
SAT NO
RCLS EXT
DTRK YES
DGTP DTI
ISDN NO
DSEL VCE
PTYP DTT
AUTO NO
DNIS NO (CHECK to be sure this is correct setting)
ICOG IAO
SRCH RRB
TRMB YES
STEP
ACOD 7005 (may vary each site)
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0
NDNO 0
DEXT NO
ANTK
SIGO STD
STYP SDAT
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
TFD 0
SST 5 0
NEDC ORG
FEDC ORG
CPDC NO
DLTN NO (dial tone – optional yes or no)
HOLD 02 02 40
SEIZ 02 02
SVFL 02 02
DRNG NO
CDR NO
MUS NO
RACD NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
CBQ NO
AUTH NO
TTBL 0
OHTD NO
PLEV 2
ALRM NO
ART 0
SGRP 0
AACR NO
TN – T-1 CHANNEL (TRUNK) CONFIGURATION
TN 116 01 (will vary – card slot and trunk number)
TYPE TIE (type TIE line)
CDEN SD
CUST 0
NCOS 4 (network class of service)
RTMB 5 1 (route member – route 5, member 1)
TGAR 0
SIGL EAM (signal 4 wire E&M)
STRI/STRO WNK WNK (wink / wink)
SUPN YES (supervision – see note below)
AST NO
IAPG 0
CLS CTD DTN WTA LPR APN THFD HKD
P10 VNL
OTHER CONFIGURATON ITEMS TO WATCH:
The Nortel should be configured with Answer Supervision on the trunks.
The Nortel should be configured to allow Disconnect Supervision from Either End of the call on the trunks. If this is set to one end or the other, you can get trunks hung in a busy state. They will not release without intervention and eventually all trunks will be busy.
