Hi there,
E-Metrotel makes 3 different platforms of a Key/PBX setup.
What impresses me with this system is that it has been developed by Nortel engineers and closely ties together features available on Norstar, BCM, SL-1, Meridian One, Meridian Succession and CS1000 all in one platform. E-metrotel now has an SRG solution that works with CS1000 switches. They also have been further developing Call Center Support for Nortel switches.
Phones can operate exactly like BCM phones or they can be programmed to act like Meridian/CS1000 phones whether you have 5 users or 5,000 users.
So let's say you have a small 5 user doctors office and you want the system to resemble the larger host office (a hosptial with CS1000). You can buy a UCx switch with 5 users and set the phones up to work directly like the host office. You can also set up the 5 phones as SRG sets/Remote Office workers tied to the host system's external IP address.
Say the main hospital Uses 11xx series IP phones, you can set up the small doctor's office to resemble the exact 11xx phones with the same features and functionality as the host system. Why is this good? In the past, large hospitals with Meridian Succession/CS1000 have installed Norstar or BCM switches at their remote locations. Us Nortel people know that the Norstar/BCM phones operate on a completely different format and code than a larger PBX, the BCM lacks advanced ring tones, Internal Music on Hold, Advanced CLID functions, etc, while on the other hand the larger PBX sometimes has very complex commands. The UCx leverages the existing Nortel product and allows you to have phones that operate like the larger PBX phones or the smaller BCM Feature code platform in multiple locations.
Joe
Joseph Sus-Nortel Installer/Programmer