The shell stopped unexpectedly and Explorer.exe was restarted.

[Newtt]

We continue to recieve this particular error at logon and we cannot find the source of this issue.
We are a server 2003 sytem running EPO 7.1 and script logic 7.5 Any help would be greatly appreciated.

 

[Newtt]

We recieve this error in the Event Log under applications as a Winlogon event.
this is similar to this thread
thread779-1295939

 

[bcastner]

Could you provide the Eventid, as well as the Source of the event from the Event Log?


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[Newtt]

This is very consistant in our environment as EventId 1002 and the source being WinLogon which closes Explorer.Exe

 

[Newtt]

Testing the Ms hot fixes currently

 

[bcastner]

Lots of reasons for the error. The most common:

. Faulty filters. In particular, Antivirus filtering flaws. (See below for some versions)

. Faulty Shell Extensions. View and remove etensions with Nirsoft's ShellExView:

http://www.nirsoft.net/utils/shexview.html

In my case, the problem was caused by the ACE Mega codec. I removed it from the system and installed K-Lite codec instead. The problem is now gone.

S. George (Last update 6/30/2006):
In our case, the problem was caused by McAfee VirusScan 8.0i. Disabling the buffer overflow protection solved it immediately.

Ionut Marin (Last update 12/22/2005):
See M872764 for a hotfix applicable to Microsoft Windows 2000.

As per Microsoft: "The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell". See MSW2KDB for more details.

If you recently installed M841356, then see M891608 to resolve this problem.

From a newsgroup post: "In my case after a little investigation I found out that Internet Explorer stored its temporary files in C:\TEMP (it applied the System flag to the directory so that it became read only for other applications). I changed this and the error disappeared".

From a newsgroup post: "I too have this problem and the solution as of now is to run my folder windows in a separate process. In “Windows Explorer” go to “Tools-->Folder Options”, go to the tab “View” and check "Launch folder windows in a separate process" ".

From a newsgroup post: "This problem can be caused by a shell extension. Isolate the problem by temporarily disabling third-party shell extensions using ShellExView from NirSoft".

Some users reported that removing WS_FTP helped them to get rid of this problem.

Alexander Ramirez (Last update 10/2/2005):
In my case, I had an icon for Kodak DC265 to access the camera and that was the problem. I had to uninstall Kodak DC265.

Anonymous (Last update 4/8/2005):
Thumbnail viewing of XML files in Windows 2000 was the problem for me. See M821164 for information on fixing this problem.

Max L. (Last update 10/5/2004):
We had the same problem with Windows Server 2003 Terminal Servers. Our problem also turned out to be caused by McAfee7.

Anonymous (Last update 9/2/2004):
I finally found my solution to this problem after much searching. If you are running Windows XP too, then see M329692 for a hotfix.

Robert (Last update 4/15/2003):
My video cards were set at 32 bit color (high). I changed one card to 16 bit high color. When I clicked "applied" my monitor reacted out of range and was frozen and I had to reboot. SiS 6326 video driver caused this problem.

Sorin Ciulpan
This may occur when Explorer tries to read a damaged CD and apparently hungs. If the user kills the "explorer.exe" process, this event will be recorded. Basically, anytime the "explorer.exe" process is killed or somehow terminated, this event will show up in the event log.

Adrian Grigorof
This event may occur in various conditions. See the links below.

Anonymous
I have Windows XP Pro and I installed McAfee7. Outlook XP hangs after 10 min (also no connection with XWin). I disabled McAfee services: everything ok. So I downgraded McAfee to version6: problem solved.

Anonymous
I have found that explorer.exe may close unexpectedly after installing Service Pack 3 and/or installation of IE 6. Uninstalling IE 6 appears to resolve this issue. See M326612.

Piotr Redo
In my case, I had a Adobe Photoshop 7 file on my desktop (25 MB) which caused explorer to crash each time I tried to log on - so no taskbar, etc.

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[bcastner]

Please see this analysis:

http://www.helpwithwindows.com/techfiles/explorer-crashes.html

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