mindbosser
Technical User
Hello! First, Thank You! for any assistence in this matter.
My foremost problem is my laptop says I take it for granted. What scares me, though, is that my therapist agrees!
My question(s?) is (are):
Is my pwer cord and or AC adapter (brick?) bad? Or is it whatever is just inside the computer that these attach to (i.e. the "power supply," if that's what it's called??). Or, is it something else altogether. [like, my socks ...!"]
the gory details:
I bought used [but, "bran new in box"] about twelve months ago, a Gateway 6510 G[eewhi]Z Laptop. Not long thereafter I took out the memory and replaced it with two 1GB sticks. (I can't remember but I think it HAD one stick 512 MB?) I've performed no other acts of sabotage on it, and have had no problems at all with it. Untill two weeks ago, anyhow, when, as I was "carefully" moving it, the power cord, where it plugs into the back of the notebook, rubbed up against the wall. The monitor fell black as the power immediately was cut off. "Funny, or, not so funny thing is," I thought to myself at the time, the battery was fully charged. But apparently was cut off, too. I'd wonderd if the cord seemed just a little bit brittle in spots, but also wonderd if it was my imagination.
Over the next week this occurred three, maybe four more times. I would remove the cord from the back of the notebook and then replace it, maybe having to fiddle with it a little more each time, but all would be well again. Untill, "the last time" it happened. I fiddled and faddled for almost a week, and pretty much gave up, figuring I needed a different tack: like FIXING IT!
While my teeny brain and I scoured the web looking for advice/info on diagnosing and repairing this, my wife plugged it in and, of course, it started, enabling me to type some hopefully helpful data, which follows. I left out the "BIOS Setup Utility" Page "Security," and hope I don't overkill you with too much other useless garbage, but, knowing what I know (or don't) about computers, don't ask me for my shoe size....
Awhile and more fiddling later...
I got it started again again and ran Belarc Advisor; following are those data, also. Hope they help.
Anything else I can do or run, please, lemmee know!!
Once again, I hope I'm not overkilling you with garbage. And, once again, Thanks!
What my 6510 reads WHEN it started/s up:
Phoenix NoteBIOS 4.0 Release 6.0
Copyright 1985 - 2002 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version 61.01
CPU = Intel (R) Pentium (R) M processor 1.60GHz
2039M System RAM Passed
2048K Cache SRAM Passed
System BIOS shadowed
Video BIOS shadowed
Fixed Disk :IC25N080ATMR04-0
ATAPI CD-ROM: QSI DVD+/-RW SDW-082
Mouse initialized
Event Log messages, enter Setup to view
ERROR
0271 : Check date and time settings
WARNING
0251 : System CMOS checksum bad - Default configuration used
Press <F1> to resume, <F2> to Setup
The "Main" BIOS Setup Utility has always reverted to
System Time: [00:00:00]
System Date [01/01/1988]
Video Memory: 8MB (by the way, and is "on-board?" I think?)
"Advanced" page fields read
> DMI Event Logging
Plug & Play O/S: [Yes]
Legacy USB support: [Enabled]
Large Disk Access Mode [DOS]
Auto Dim: [Enabled]
Battery Auto Learning: [Disabled]
Boot Screen: [LCD+CRT]
Quiet Boot Mode: [Enabled]
Local Bus IDE Adapter: [Both]
Internal LAN: [Enabled]
Internal Modem: [Enabled]
and when "DMI Event Logging" is highlighted and "Enter" pressed, the fields read
Event log capacity: Space Available
Event log validity: Not Valid
view DMI event log: [Enter]
Clear all DMI event logs: [No]
Event Logging: [Enabled]
Mark DMI events as read: [Enter]
DMI event log reads:
03/23/2006 16:39:49 Pre-Boot Error:
Memory Size was Changed
Continuing, or, back to the BIOS Setup Utility, under the "Boot" page reads as:
DVD/CD ROM Drive
Removable Device
Main Hard Drive
Boot to LAN
USB Storage Stick
And that's that.
So I reset the date and time, hit <F10> to save and exit
and maybe a page goes by (not sure - slow typer too busy trying to type what I can down) then stops, giving me a chance to type (above I tried to be verbatim. the following is, I hope, close enough):
Broadcom UNDI, PXE-2.1 (build 082) v2.0.5
copyright blah
blah
All rghts rsrvd
Intel Base-Code, PXE-2.1 (build 082j)
blah stuff
PXE E61 Media test failure, check cable
PXE MOF Exiting Broadcom PXE ROM.
Operating System Not Found
At which point, with great anticipation I get my sledghammer outa the garage and hit
"Enter"
and things seem to go normal, with Windows (XP) starting up, I click my user name and enter password, fall asleep for five hours - or, minutes, while all the stuff on startup clumsily bump into one other, with what little space they have left on the hdd . . . !
One other thing, though, which is new: at this point, the wireless radio network (blue light) is turned on and I press/hold Fn key while hitting <F2> to turn it off. Of whatever significance THAT is if any ....
But, all is cool untill I rub the power cord/cable, where it's connected to (in the back of) the notebook's power connector, between it(self) and some other object, in just the right way . . . .
Thanks Again!!!
. . . .
p.s. NOTe: noticed, above, is this of significance...??:
QUOTE
DMI event log reads:
03/23/2006 16:39:49 Pre-Boot Error:
Memory Size was Changed
UNQUOTE
Belarc Advisor
In page Links:
Installed Hotfixes Software Licenses Software Versions
System Security Status
CIS Benchmark Score
Unknown
Available only for Windows 2000, XP Pro, and 2003
Virus Protection OK Up-to-date
Microsoft Security Updates Unknown Status unknown
† Advisor security definitions are out of date. Click here for the latest definitions.
Computer Profile Summary
Computer Name: Leeslap (in WORKGROUP)
Profile Date: Monday, November 20, 2006 1:01:21 AM
Advisor Version: 7.1h
Windows Logon: Owner
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway 6510GZ 3401701
System Serial Number: T365411008222
Asset Tag: No Asset Tag
Chassis Serial Number: T365411008222
Enclosure Type: Portable
Processor a Main Circuit Board b
1.60 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Gateway Rev 1.0
Serial Number: T365411008222
Bus Clock: 400 megahertz
BIOS: Gateway 61.01 02/24/2005
Drives Memory Modules c,d
80.00 Gigabytes Usable Hard Drive Capacity
13.40 Gigabytes Hard Drive Free Space
QSI DVD+-RW SDW-082 [CD-ROM drive]
Canon MP450Storage USB Device [Hard drive] -- drive 1
IC25N080ATMR04-0 [Hard drive] (80.03 GB) -- drive 0, s/n MRG44DK4KB9U9H, rev MO4OAD4A, SMART Status: Healthy 2040 Megabytes Installed Memory
Slot 'DIMM 1' has 1024 MB
Slot 'DIMM 2' has 1024 MB
Local Drive Volumes
c: (NTFS on drive 0) 72.67 GB 8.90 GB free
d: (FAT32 on drive 0) 7.33 GB 4.49 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
XXXXXXX(namechanged) 1/1/1988 6:11:27 AM
Owner 11/20/2006 12:59:49 AM (admin)
you guessed! 11/10/2006 10:31:11 PM
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Canon MP450 Series Printer on USB001
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
AU Optronics [Monitor] (January 2004) (3x)
Bus Adapters Multimedia
Texas Instruments PCIxx21/x515 Cardbus Controller
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD Conexant AC-Link 2 Channel Audio
Communications Other Devices
AC97 Soft Data Fax Modem with SmartCP
1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: 76.168.234.166 / 20
Gateway: 76.168.224.1
Dhcp Server: 10.241.192.1
Physical Address: 00:E0:B8:91:01:FE
Intel(R) PRO/Wireless 2200BG Network Connection
Networking Dns Servers: 66.75.164.90
66.75.164.89
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
CMS PortIO Driver
Canon MP450
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (3x)
Virus Protection [Back to Top]
Norton AntiVirus Version 12.20
Virus Definitions Version 11/19/2006 Rev 4
Last Disk Scan on Friday, October 20, 2006 9:16:30 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
All required security hotfixes (using the 05/09/2006 Microsoft Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]
..NETFramework
1.1
no verification data S867460 on 3/29/2006 (details...)
no verification data M886903 on 3/29/2006 (details...)
Internet Explorer
no verification data SP2 (SP2)
Microsoft .NET Framework 2.0
no verification data KB917283 on 10/14/2006 (details...)
no verification data KB922770 on 10/14/2006 (details...)
MSXML4SP2
no verification data Q827429 on 10/14/2006 (details...)
Windows Media Format SDK
SP0
no verification data KB891122 on 3/30/2006 (details...)
passed verification KB902344 on 6/9/2006 (details...)
Windows Media Player 10
no verification data KB911565 (details...)
no verification data KB917734_WMP10 (details...)
SP0
passed verification KB911565 on 3/29/2006 (details...)
passed verification KB917734_WMP10 on 6/18/2006 (details...)
Windows Media Player
SP0
passed verification KB911564 on 3/29/2006 (details...)
Windows XP
SP-1
passed verification KB909520 on 3/30/2006 (details...)
SP3
passed verification KB873339 on 3/29/2006 (details...)
passed verification KB885250 on 3/29/2006 (details...)
passed verification KB885835 on 3/29/2006 (details...)
passed verification KB885836 on 3/29/2006 (details...)
passed verification KB886185 on 3/29/2006 (details...)
passed verification KB887472 on 3/29/2006 (details...)
passed verification KB887742 on 3/29/2006 (details...)
passed verification KB887797 on 3/30/2006 (details...)
passed verification KB888113 on 3/29/2006 (details...)
passed verification KB888302 on 3/29/2006 (details...)
passed verification KB890046 on 3/30/2006 (details...)
passed verification KB890859 on 3/29/2006 (details...)
passed verification KB891781 on 3/29/2006 (details...)
passed verification KB893756 on 3/29/2006 (details...)
passed verification KB893803V2 on 3/29/2006 (details...)
passed verification KB894391 on 3/29/2006 (details...)
passed verification KB896344 on 3/30/2006 (details...)
passed verification KB896358 on 3/29/2006 (details...)
passed verification KB896422 on 3/29/2006 (details...)
passed verification KB896423 on 3/29/2006 (details...)
passed verification KB896424 on 3/29/2006 (details...)
passed verification KB896428 on 3/29/2006 (details...)
passed verification KB898461 on 3/29/2006 (details...)
passed verification KB899587 on 3/29/2006 (details...)
passed verification KB899588 on 3/29/2006 (details...)
Windows XP
SP3 (continued)
passed verification KB899591 on 3/29/2006 (details...)
passed verification KB900485 on 4/28/2006 (details...)
passed verification KB900725 on 3/29/2006 (details...)
passed verification KB900930 on 3/30/2006 (details...)
passed verification KB901017 on 3/29/2006 (details...)
passed verification KB901214 on 3/29/2006 (details...)
passed verification KB902400 on 3/29/2006 (details...)
passed verification KB904706 on 3/29/2006 (details...)
passed verification KB904942 on 3/30/2006 (details...)
passed verification KB905414 on 3/29/2006 (details...)
passed verification KB905749 on 3/29/2006 (details...)
passed verification KB905915 on 3/29/2006 (details...)
passed verification KB908519 on 3/29/2006 (details...)
passed verification KB908531 on 4/15/2006 (details...)
passed verification KB910437 on 3/29/2006 (details...)
passed verification KB911280 on 6/22/2006 (details...)
passed verification KB911562 on 4/15/2006 (details...)
passed verification KB911567 on 4/15/2006 (details...)
passed verification KB911927 on 3/29/2006 (details...)
passed verification KB912812 on 4/15/2006 (details...)
passed verification KB912919 on 3/29/2006 (details...)
passed verification KB912945 on 3/30/2006 (details...)
passed verification KB913446 on 3/29/2006 (details...)
passed verification KB913580 on 5/10/2006 (details...)
passed verification KB914388 on 7/11/2006 (details...)
passed verification KB914389 on 6/18/2006 (details...)
passed verification KB916281 on 6/18/2006 (details...)
passed verification KB916595 on 7/11/2006 (details...)
passed verification KB917159 on 7/11/2006 (details...)
passed verification KB917344 on 6/18/2006 (details...)
passed verification KB917422 on 8/10/2006 (details...)
passed verification KB917953 on 6/18/2006 (details...)
passed verification KB918439 on 6/18/2006 (details...)
passed verification KB918899 on 8/10/2006 (details...)
passed verification KB919007 on 9/14/2006 (details...)
passed verification KB920214 on 8/10/2006 (details...)
passed verification KB920342 on 11/4/2006 (details...)
passed verification KB920670 on 8/10/2006 (details...)
passed verification KB920683 on 8/10/2006 (details...)
passed verification KB920685 on 9/14/2006 (details...)
passed verification KB920872 on 9/14/2006 (details...)
passed verification KB921398 on 8/10/2006 (details...)
passed verification KB921883 on 8/10/2006 (details...)
passed verification KB922582 on 9/14/2006 (details...)
passed verification KB922616 on 8/10/2006 (details...)
passed verification KB922819 on 10/14/2006 (details...)
passed verification KB923191 on 10/14/2006 (details...)
passed verification KB923414 on 10/14/2006 (details...)
passed verification KB924191 on 10/14/2006 (details...)
passed verification KB924496 on 10/14/2006 (details...)
passed verification KB925486 on 9/27/2006 (details...)
Click here to see all available Microsoft security hotfixes for this computer.
[installed security hotfix] Marks a security hotfix (using the 05/09/2006 Microsoft Security Bulletin Summary)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification
Click here for Belarc's System Management products, for large and small companies.
Software Licenses [Back to Top]
Ahead - Nero - Burning Rom 1A20-0316-0010-1205-0007-9835
Ahead - Nero BurnRights 1A20-0316-0010-1205-0007-9835
Ahead - Nero Fast CD-Burning Plug-in 1A20-0316-0010-1205-0007-9835
Belarc - Advisor cef6abff
Microsoft - Internet Explorer 76477-OEM-0011903-00103 (Key: MYFFD-PJP7T-J8BM6-MXPH6-3R2BW)e
Microsoft - Money 76017-OEM-0000007-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Picture It! Library 10 76296-OEM-0400003-00000
Microsoft - Picture It! Premium 10 76296-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - WebFldrs XP 12345-111-1111111-35687
Microsoft - Windows XP Home Edition 76477-OEM-0011903-00103 (Key: MYFFD-PJP7T-J8BM6-MXPH6-3R2BW)e
Microsoft - Works 76032-OEM-0400003-00000
Microsoft - Works 8.0 76032-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
ScanSoft - OmniPageSE2.0 OP0339010-02282005A
Symantec - Symantec 1
Symantec - Internet Worm Protection 1
Symantec - MSRedist 1
Symantec - Norton AntiSpam 1
Symantec - Norton AntiVirus 2006 1
Symantec - Norton Internet Security 1
Symantec - Norton WMI Update 1
Symantec - SymNet 1
Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe Reader Version 7.0.8.2006051600 *
Adobe Systems AdobeDownloadManager Version 2.0 *
Ahead Software AG - Cover Designer Version 2, 3, 0, 7 *
Ahead Software AG - InfoTool Application Version 2, 2, 1, 0 *
Ahead Software AG - Nero BackItUp Restore Version 1, 2, 0, 18 *
Ahead Software AG - Nero BackItUp Scheduler Version 1, 2, 0, 18 *
Ahead Software AG - Nero BackItUp Version 1, 2, 0, 18 *
Ahead Software AG - Nero Burning ROM Version 6, 3, 1, 17 *
Ahead Software AG - Nero CD - DVD Speed Version 3, 0, 3, 0 *
Ahead Software AG - Nero DriveSpeed Version 2, 0, 2, 0 *
Ahead Software AG - Nero StartSmart Version 1, 0, 1, 21 *
Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 *
Antony Lewis - WordWeb Version 4.0.0.0 *
Apple Computer, Inc. - iTunes Version 6.0.4.2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1 *
ArcSoft, Inc. - PhotoStudio Version 5.5.0.63 *
Axon Data - AxCrypt Version 1, 5, 4, 2 *
Axon Data - AxDecrypt Version 1, 5, 4, 0 *
Belarc, Inc. - Advisor Version 7.1h *
BigFix Inc. - BFast Version 1, 7, 6, 0 *
BigFix Version 1, 7, 6, 0 *
BounceBack ControlCenter *
BounceBack Launcher *
Canon Camera Access Library 8 Version 8, 0, 0, 21 *
CANON INC. - BJEZPRN.EXE Version 3, 3, 0, 0 *
CANON INC. - MP Navigator Version 2, 0, 0, 0 *
Canon Information Systems Research Australia Pty Ltd. - PhotoRecord Version 2, 2, 3, 2 *
Canon MP Version 1.0 *
Canon MPN Maint Version 1,0,0,0 *
Canon Utilities CameraLauncher Version 2, 0, 0, 6 *
Canon Utilities PhotoStitch Launcher Version 3.1.3.3 *
CD Creator Version 0, 0, 0, 1 *
celestia Version 1, 0, 0, 1 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CMS Peripherals, Inc. - ABS Backup Version 5.1.0 *
Cypress USB Mass Storage Adapter Version 6.01.1000.0 *
Inno Setup Version 51.42.0.0 *
InstallDriver Module Version 8.00 *
Intel(R) Common User Interface Version 7.0.0.4497 *
inteleXual.com - Yankee Clipper III Version 1.04.3 *
IrfanView Version 3.98 *
javaw.exe *
javaws.exe *
Kroll Ontrack Inc - DiscWizard for Windows Version 4.09.05 *
Kruptos 2.0 Version 3, 0, 0, 8 *
Lavasoft Ad-Aware SE SE 106 *
Macrovision Corporation - InstallDriver Module Version 11.00 *
Macrovision Corporation - InstallShield (R) Version 11.00 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Digital Image Library Version 10.00.612.0 *
Microsoft Office 2003 Version 11.0.5703 *
Microsoft Picture It! 10 Version 10.00.612.0 *
Microsoft(R) Money Version 14.00.0724 *
Microsoft(R) Windows Media Player Version 10.00.00.3646 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Fax Server Version 5.2.1776.0 *
Microsoft® Works 8 Version 8.04.0702.0 *
Mozilla Corporation - Firefox Version 1.5.0.8 *
Notify Me *
Online Media Technologies Ltd. - AVS Capture Wizard 1.2 Version 1.2.2.18 *
Online Media Technologies Ltd. - AVS DVD Player Version 2.2 *
Online Media Technologies Ltd. - AVS DVDtoGO 1.3.2 Version 1.3.2.42 *
Online Media Technologies Ltd. - AVS VideoConverter 5.3 Version 5.3 *
Online Media Technologies Ltd. - Mobile Uploader 1.5 Version 1.5 *
Online Media Technologies Ltd. - Registration 4.1 Version 4.1.1 *
Online Media Technologies Ltd. - Repair Version 3.1 *
Opera Internet Browser Version 9.02 *
PC System Recovery Version 2, 2, 0, 1 *
piolch Module Version 1, 0, 0, 1 *
Recguard Application Version 1, 0, 0, 1 *
Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 3 *
ScanSoft Inc. - Scanner Wizard Version 3.0.256.2 *
ScanSoft, Inc. - OmniPage SE Version 2.0 *
SELECTRA OOD - PC-Telephone Version 4, 5, 0, 0 *
Siber Systems - RoboForm Version 6-6-7 *
SiSoftware Sandra 2007 SP1a Version 10.105.2007.9 *
Skype Version 2.5 *
SoftThinks - SmInst Application Version 1, 0, 9, 1 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 1 Version 1.5.0.10 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 6 Version 5.0.60.5 *
Symantec AntiVirus AutoProtect Version 9.7 *
Symantec Core Component Version 1.9.1.826 *
Symantec Corporation - Client and Host Security Platform Version 103.0.7.2 *
Symantec Corporation - Client and Host Security Platform Version 104.0.5.3 *
Symantec Corporation - LiveUpdate Version 3.0.0.160 *
Symantec Corporation - Norton AntiVirus Version 12.2.0 *
Symantec Corporation - Norton Internet Security Version 8.0 *
Symantec Corporation - Norton Security Center Version 2005.1 *
Symantec Corporation - Norton Security Console Version 2006.1.4 *
Symantec Corporation - SPBBC Version 2.1.0.4 *
Symantec Security Drivers Version 6.0 *
Symantec Shared Components Version 3.1 *
Synaptics Pointing Device Driver Version 7.12.3 08Oct04 *
WinZip Version 10.0 (6698) *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Zb Module Version 5.5.0.190 *
Zone Labs Client Version 6.5.737.000 *
Zone Labs Uninstaller Version 6.5.737.0 *
Zone Labs, LLC - Internet Access Monitor Version 6.5.737.000 *
Zone Labs, LLC - TrueVector Service Version 6.5.737.000 *
* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.
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My foremost problem is my laptop says I take it for granted. What scares me, though, is that my therapist agrees!
My question(s?) is (are):
Is my pwer cord and or AC adapter (brick?) bad? Or is it whatever is just inside the computer that these attach to (i.e. the "power supply," if that's what it's called??). Or, is it something else altogether. [like, my socks ...!"]
the gory details:
I bought used [but, "bran new in box"] about twelve months ago, a Gateway 6510 G[eewhi]Z Laptop. Not long thereafter I took out the memory and replaced it with two 1GB sticks. (I can't remember but I think it HAD one stick 512 MB?) I've performed no other acts of sabotage on it, and have had no problems at all with it. Untill two weeks ago, anyhow, when, as I was "carefully" moving it, the power cord, where it plugs into the back of the notebook, rubbed up against the wall. The monitor fell black as the power immediately was cut off. "Funny, or, not so funny thing is," I thought to myself at the time, the battery was fully charged. But apparently was cut off, too. I'd wonderd if the cord seemed just a little bit brittle in spots, but also wonderd if it was my imagination.
Over the next week this occurred three, maybe four more times. I would remove the cord from the back of the notebook and then replace it, maybe having to fiddle with it a little more each time, but all would be well again. Untill, "the last time" it happened. I fiddled and faddled for almost a week, and pretty much gave up, figuring I needed a different tack: like FIXING IT!
While my teeny brain and I scoured the web looking for advice/info on diagnosing and repairing this, my wife plugged it in and, of course, it started, enabling me to type some hopefully helpful data, which follows. I left out the "BIOS Setup Utility" Page "Security," and hope I don't overkill you with too much other useless garbage, but, knowing what I know (or don't) about computers, don't ask me for my shoe size....
Awhile and more fiddling later...
I got it started again again and ran Belarc Advisor; following are those data, also. Hope they help.
Anything else I can do or run, please, lemmee know!!
Once again, I hope I'm not overkilling you with garbage. And, once again, Thanks!
What my 6510 reads WHEN it started/s up:
Phoenix NoteBIOS 4.0 Release 6.0
Copyright 1985 - 2002 Phoenix Technologies Ltd.
All Rights Reserved
BIOS version 61.01
CPU = Intel (R) Pentium (R) M processor 1.60GHz
2039M System RAM Passed
2048K Cache SRAM Passed
System BIOS shadowed
Video BIOS shadowed
Fixed Disk :IC25N080ATMR04-0
ATAPI CD-ROM: QSI DVD+/-RW SDW-082
Mouse initialized
Event Log messages, enter Setup to view
ERROR
0271 : Check date and time settings
WARNING
0251 : System CMOS checksum bad - Default configuration used
Press <F1> to resume, <F2> to Setup
The "Main" BIOS Setup Utility has always reverted to
System Time: [00:00:00]
System Date [01/01/1988]
Video Memory: 8MB (by the way, and is "on-board?" I think?)
"Advanced" page fields read
> DMI Event Logging
Plug & Play O/S: [Yes]
Legacy USB support: [Enabled]
Large Disk Access Mode [DOS]
Auto Dim: [Enabled]
Battery Auto Learning: [Disabled]
Boot Screen: [LCD+CRT]
Quiet Boot Mode: [Enabled]
Local Bus IDE Adapter: [Both]
Internal LAN: [Enabled]
Internal Modem: [Enabled]
and when "DMI Event Logging" is highlighted and "Enter" pressed, the fields read
Event log capacity: Space Available
Event log validity: Not Valid
view DMI event log: [Enter]
Clear all DMI event logs: [No]
Event Logging: [Enabled]
Mark DMI events as read: [Enter]
DMI event log reads:
03/23/2006 16:39:49 Pre-Boot Error:
Memory Size was Changed
Continuing, or, back to the BIOS Setup Utility, under the "Boot" page reads as:
DVD/CD ROM Drive
Removable Device
Main Hard Drive
Boot to LAN
USB Storage Stick
And that's that.
So I reset the date and time, hit <F10> to save and exit
and maybe a page goes by (not sure - slow typer too busy trying to type what I can down) then stops, giving me a chance to type (above I tried to be verbatim. the following is, I hope, close enough):
Broadcom UNDI, PXE-2.1 (build 082) v2.0.5
copyright blah
blah
All rghts rsrvd
Intel Base-Code, PXE-2.1 (build 082j)
blah stuff
PXE E61 Media test failure, check cable
PXE MOF Exiting Broadcom PXE ROM.
Operating System Not Found
At which point, with great anticipation I get my sledghammer outa the garage and hit
"Enter"
and things seem to go normal, with Windows (XP) starting up, I click my user name and enter password, fall asleep for five hours - or, minutes, while all the stuff on startup clumsily bump into one other, with what little space they have left on the hdd . . . !
One other thing, though, which is new: at this point, the wireless radio network (blue light) is turned on and I press/hold Fn key while hitting <F2> to turn it off. Of whatever significance THAT is if any ....
But, all is cool untill I rub the power cord/cable, where it's connected to (in the back of) the notebook's power connector, between it(self) and some other object, in just the right way . . . .
Thanks Again!!!
. . . .
p.s. NOTe: noticed, above, is this of significance...??:
QUOTE
DMI event log reads:
03/23/2006 16:39:49 Pre-Boot Error:
Memory Size was Changed
UNQUOTE
Belarc Advisor
In page Links:
Installed Hotfixes Software Licenses Software Versions
System Security Status
CIS Benchmark Score
Unknown
Available only for Windows 2000, XP Pro, and 2003
Virus Protection OK Up-to-date
Microsoft Security Updates Unknown Status unknown
† Advisor security definitions are out of date. Click here for the latest definitions.
Computer Profile Summary
Computer Name: Leeslap (in WORKGROUP)
Profile Date: Monday, November 20, 2006 1:01:21 AM
Advisor Version: 7.1h
Windows Logon: Owner
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway 6510GZ 3401701
System Serial Number: T365411008222
Asset Tag: No Asset Tag
Chassis Serial Number: T365411008222
Enclosure Type: Portable
Processor a Main Circuit Board b
1.60 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Gateway Rev 1.0
Serial Number: T365411008222
Bus Clock: 400 megahertz
BIOS: Gateway 61.01 02/24/2005
Drives Memory Modules c,d
80.00 Gigabytes Usable Hard Drive Capacity
13.40 Gigabytes Hard Drive Free Space
QSI DVD+-RW SDW-082 [CD-ROM drive]
Canon MP450Storage USB Device [Hard drive] -- drive 1
IC25N080ATMR04-0 [Hard drive] (80.03 GB) -- drive 0, s/n MRG44DK4KB9U9H, rev MO4OAD4A, SMART Status: Healthy 2040 Megabytes Installed Memory
Slot 'DIMM 1' has 1024 MB
Slot 'DIMM 2' has 1024 MB
Local Drive Volumes
c: (NTFS on drive 0) 72.67 GB 8.90 GB free
d: (FAT32 on drive 0) 7.33 GB 4.49 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
XXXXXXX(namechanged) 1/1/1988 6:11:27 AM
Owner 11/20/2006 12:59:49 AM (admin)
you guessed! 11/10/2006 10:31:11 PM
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Canon MP450 Series Printer on USB001
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82852/82855 GM/GME Graphics Controller [Display adapter] (2x)
AU Optronics [Monitor] (January 2004) (3x)
Bus Adapters Multimedia
Texas Instruments PCIxx21/x515 Cardbus Controller
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD Conexant AC-Link 2 Channel Audio
Communications Other Devices
AC97 Soft Data Fax Modem with SmartCP
1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: 76.168.234.166 / 20
Gateway: 76.168.224.1
Dhcp Server: 10.241.192.1
Physical Address: 00:E0:B8:91:01:FE
Intel(R) PRO/Wireless 2200BG Network Connection
Networking Dns Servers: 66.75.164.90
66.75.164.89
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
CMS PortIO Driver
Canon MP450
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCIxx21 Integrated FlashMedia Controller
SDA Standard Compliant SD Host Controller
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (3x)
Virus Protection [Back to Top]
Norton AntiVirus Version 12.20
Virus Definitions Version 11/19/2006 Rev 4
Last Disk Scan on Friday, October 20, 2006 9:16:30 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
All required security hotfixes (using the 05/09/2006 Microsoft Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]
..NETFramework
1.1
no verification data S867460 on 3/29/2006 (details...)
no verification data M886903 on 3/29/2006 (details...)
Internet Explorer
no verification data SP2 (SP2)
Microsoft .NET Framework 2.0
no verification data KB917283 on 10/14/2006 (details...)
no verification data KB922770 on 10/14/2006 (details...)
MSXML4SP2
no verification data Q827429 on 10/14/2006 (details...)
Windows Media Format SDK
SP0
no verification data KB891122 on 3/30/2006 (details...)
passed verification KB902344 on 6/9/2006 (details...)
Windows Media Player 10
no verification data KB911565 (details...)
no verification data KB917734_WMP10 (details...)
SP0
passed verification KB911565 on 3/29/2006 (details...)
passed verification KB917734_WMP10 on 6/18/2006 (details...)
Windows Media Player
SP0
passed verification KB911564 on 3/29/2006 (details...)
Windows XP
SP-1
passed verification KB909520 on 3/30/2006 (details...)
SP3
passed verification KB873339 on 3/29/2006 (details...)
passed verification KB885250 on 3/29/2006 (details...)
passed verification KB885835 on 3/29/2006 (details...)
passed verification KB885836 on 3/29/2006 (details...)
passed verification KB886185 on 3/29/2006 (details...)
passed verification KB887472 on 3/29/2006 (details...)
passed verification KB887742 on 3/29/2006 (details...)
passed verification KB887797 on 3/30/2006 (details...)
passed verification KB888113 on 3/29/2006 (details...)
passed verification KB888302 on 3/29/2006 (details...)
passed verification KB890046 on 3/30/2006 (details...)
passed verification KB890859 on 3/29/2006 (details...)
passed verification KB891781 on 3/29/2006 (details...)
passed verification KB893756 on 3/29/2006 (details...)
passed verification KB893803V2 on 3/29/2006 (details...)
passed verification KB894391 on 3/29/2006 (details...)
passed verification KB896344 on 3/30/2006 (details...)
passed verification KB896358 on 3/29/2006 (details...)
passed verification KB896422 on 3/29/2006 (details...)
passed verification KB896423 on 3/29/2006 (details...)
passed verification KB896424 on 3/29/2006 (details...)
passed verification KB896428 on 3/29/2006 (details...)
passed verification KB898461 on 3/29/2006 (details...)
passed verification KB899587 on 3/29/2006 (details...)
passed verification KB899588 on 3/29/2006 (details...)
Windows XP
SP3 (continued)
passed verification KB899591 on 3/29/2006 (details...)
passed verification KB900485 on 4/28/2006 (details...)
passed verification KB900725 on 3/29/2006 (details...)
passed verification KB900930 on 3/30/2006 (details...)
passed verification KB901017 on 3/29/2006 (details...)
passed verification KB901214 on 3/29/2006 (details...)
passed verification KB902400 on 3/29/2006 (details...)
passed verification KB904706 on 3/29/2006 (details...)
passed verification KB904942 on 3/30/2006 (details...)
passed verification KB905414 on 3/29/2006 (details...)
passed verification KB905749 on 3/29/2006 (details...)
passed verification KB905915 on 3/29/2006 (details...)
passed verification KB908519 on 3/29/2006 (details...)
passed verification KB908531 on 4/15/2006 (details...)
passed verification KB910437 on 3/29/2006 (details...)
passed verification KB911280 on 6/22/2006 (details...)
passed verification KB911562 on 4/15/2006 (details...)
passed verification KB911567 on 4/15/2006 (details...)
passed verification KB911927 on 3/29/2006 (details...)
passed verification KB912812 on 4/15/2006 (details...)
passed verification KB912919 on 3/29/2006 (details...)
passed verification KB912945 on 3/30/2006 (details...)
passed verification KB913446 on 3/29/2006 (details...)
passed verification KB913580 on 5/10/2006 (details...)
passed verification KB914388 on 7/11/2006 (details...)
passed verification KB914389 on 6/18/2006 (details...)
passed verification KB916281 on 6/18/2006 (details...)
passed verification KB916595 on 7/11/2006 (details...)
passed verification KB917159 on 7/11/2006 (details...)
passed verification KB917344 on 6/18/2006 (details...)
passed verification KB917422 on 8/10/2006 (details...)
passed verification KB917953 on 6/18/2006 (details...)
passed verification KB918439 on 6/18/2006 (details...)
passed verification KB918899 on 8/10/2006 (details...)
passed verification KB919007 on 9/14/2006 (details...)
passed verification KB920214 on 8/10/2006 (details...)
passed verification KB920342 on 11/4/2006 (details...)
passed verification KB920670 on 8/10/2006 (details...)
passed verification KB920683 on 8/10/2006 (details...)
passed verification KB920685 on 9/14/2006 (details...)
passed verification KB920872 on 9/14/2006 (details...)
passed verification KB921398 on 8/10/2006 (details...)
passed verification KB921883 on 8/10/2006 (details...)
passed verification KB922582 on 9/14/2006 (details...)
passed verification KB922616 on 8/10/2006 (details...)
passed verification KB922819 on 10/14/2006 (details...)
passed verification KB923191 on 10/14/2006 (details...)
passed verification KB923414 on 10/14/2006 (details...)
passed verification KB924191 on 10/14/2006 (details...)
passed verification KB924496 on 10/14/2006 (details...)
passed verification KB925486 on 9/27/2006 (details...)
Click here to see all available Microsoft security hotfixes for this computer.
[installed security hotfix] Marks a security hotfix (using the 05/09/2006 Microsoft Security Bulletin Summary)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification
Click here for Belarc's System Management products, for large and small companies.
Software Licenses [Back to Top]
Ahead - Nero - Burning Rom 1A20-0316-0010-1205-0007-9835
Ahead - Nero BurnRights 1A20-0316-0010-1205-0007-9835
Ahead - Nero Fast CD-Burning Plug-in 1A20-0316-0010-1205-0007-9835
Belarc - Advisor cef6abff
Microsoft - Internet Explorer 76477-OEM-0011903-00103 (Key: MYFFD-PJP7T-J8BM6-MXPH6-3R2BW)e
Microsoft - Money 76017-OEM-0000007-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Picture It! Library 10 76296-OEM-0400003-00000
Microsoft - Picture It! Premium 10 76296-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - WebFldrs XP 12345-111-1111111-35687
Microsoft - Windows XP Home Edition 76477-OEM-0011903-00103 (Key: MYFFD-PJP7T-J8BM6-MXPH6-3R2BW)e
Microsoft - Works 76032-OEM-0400003-00000
Microsoft - Works 8.0 76032-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
ScanSoft - OmniPageSE2.0 OP0339010-02282005A
Symantec - Symantec 1
Symantec - Internet Worm Protection 1
Symantec - MSRedist 1
Symantec - Norton AntiSpam 1
Symantec - Norton AntiVirus 2006 1
Symantec - Norton Internet Security 1
Symantec - Norton WMI Update 1
Symantec - SymNet 1
Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe Reader Version 7.0.8.2006051600 *
Adobe Systems AdobeDownloadManager Version 2.0 *
Ahead Software AG - Cover Designer Version 2, 3, 0, 7 *
Ahead Software AG - InfoTool Application Version 2, 2, 1, 0 *
Ahead Software AG - Nero BackItUp Restore Version 1, 2, 0, 18 *
Ahead Software AG - Nero BackItUp Scheduler Version 1, 2, 0, 18 *
Ahead Software AG - Nero BackItUp Version 1, 2, 0, 18 *
Ahead Software AG - Nero Burning ROM Version 6, 3, 1, 17 *
Ahead Software AG - Nero CD - DVD Speed Version 3, 0, 3, 0 *
Ahead Software AG - Nero DriveSpeed Version 2, 0, 2, 0 *
Ahead Software AG - Nero StartSmart Version 1, 0, 1, 21 *
Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 *
Antony Lewis - WordWeb Version 4.0.0.0 *
Apple Computer, Inc. - iTunes Version 6.0.4.2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1 *
ArcSoft, Inc. - PhotoStudio Version 5.5.0.63 *
Axon Data - AxCrypt Version 1, 5, 4, 2 *
Axon Data - AxDecrypt Version 1, 5, 4, 0 *
Belarc, Inc. - Advisor Version 7.1h *
BigFix Inc. - BFast Version 1, 7, 6, 0 *
BigFix Version 1, 7, 6, 0 *
BounceBack ControlCenter *
BounceBack Launcher *
Canon Camera Access Library 8 Version 8, 0, 0, 21 *
CANON INC. - BJEZPRN.EXE Version 3, 3, 0, 0 *
CANON INC. - MP Navigator Version 2, 0, 0, 0 *
Canon Information Systems Research Australia Pty Ltd. - PhotoRecord Version 2, 2, 3, 2 *
Canon MP Version 1.0 *
Canon MPN Maint Version 1,0,0,0 *
Canon Utilities CameraLauncher Version 2, 0, 0, 6 *
Canon Utilities PhotoStitch Launcher Version 3.1.3.3 *
CD Creator Version 0, 0, 0, 1 *
celestia Version 1, 0, 0, 1 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CMS Peripherals, Inc. - ABS Backup Version 5.1.0 *
Cypress USB Mass Storage Adapter Version 6.01.1000.0 *
Inno Setup Version 51.42.0.0 *
InstallDriver Module Version 8.00 *
Intel(R) Common User Interface Version 7.0.0.4497 *
inteleXual.com - Yankee Clipper III Version 1.04.3 *
IrfanView Version 3.98 *
javaw.exe *
javaws.exe *
Kroll Ontrack Inc - DiscWizard for Windows Version 4.09.05 *
Kruptos 2.0 Version 3, 0, 0, 8 *
Lavasoft Ad-Aware SE SE 106 *
Macrovision Corporation - InstallDriver Module Version 11.00 *
Macrovision Corporation - InstallShield (R) Version 11.00 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Digital Image Library Version 10.00.612.0 *
Microsoft Office 2003 Version 11.0.5703 *
Microsoft Picture It! 10 Version 10.00.612.0 *
Microsoft(R) Money Version 14.00.0724 *
Microsoft(R) Windows Media Player Version 10.00.00.3646 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Fax Server Version 5.2.1776.0 *
Microsoft® Works 8 Version 8.04.0702.0 *
Mozilla Corporation - Firefox Version 1.5.0.8 *
Notify Me *
Online Media Technologies Ltd. - AVS Capture Wizard 1.2 Version 1.2.2.18 *
Online Media Technologies Ltd. - AVS DVD Player Version 2.2 *
Online Media Technologies Ltd. - AVS DVDtoGO 1.3.2 Version 1.3.2.42 *
Online Media Technologies Ltd. - AVS VideoConverter 5.3 Version 5.3 *
Online Media Technologies Ltd. - Mobile Uploader 1.5 Version 1.5 *
Online Media Technologies Ltd. - Registration 4.1 Version 4.1.1 *
Online Media Technologies Ltd. - Repair Version 3.1 *
Opera Internet Browser Version 9.02 *
PC System Recovery Version 2, 2, 0, 1 *
piolch Module Version 1, 0, 0, 1 *
Recguard Application Version 1, 0, 0, 1 *
Safer Networking Limited - Spybot - Search & Destroy Version 1, 4, 0, 3 *
Safer Networking Limited - SpyBot-S&D Version 1, 4, 0, 3 *
ScanSoft Inc. - Scanner Wizard Version 3.0.256.2 *
ScanSoft, Inc. - OmniPage SE Version 2.0 *
SELECTRA OOD - PC-Telephone Version 4, 5, 0, 0 *
Siber Systems - RoboForm Version 6-6-7 *
SiSoftware Sandra 2007 SP1a Version 10.105.2007.9 *
Skype Version 2.5 *
SoftThinks - SmInst Application Version 1, 0, 9, 1 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 1 Version 1.5.0.10 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 6 Version 5.0.60.5 *
Symantec AntiVirus AutoProtect Version 9.7 *
Symantec Core Component Version 1.9.1.826 *
Symantec Corporation - Client and Host Security Platform Version 103.0.7.2 *
Symantec Corporation - Client and Host Security Platform Version 104.0.5.3 *
Symantec Corporation - LiveUpdate Version 3.0.0.160 *
Symantec Corporation - Norton AntiVirus Version 12.2.0 *
Symantec Corporation - Norton Internet Security Version 8.0 *
Symantec Corporation - Norton Security Center Version 2005.1 *
Symantec Corporation - Norton Security Console Version 2006.1.4 *
Symantec Corporation - SPBBC Version 2.1.0.4 *
Symantec Security Drivers Version 6.0 *
Symantec Shared Components Version 3.1 *
Synaptics Pointing Device Driver Version 7.12.3 08Oct04 *
WinZip Version 10.0 (6698) *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Zb Module Version 5.5.0.190 *
Zone Labs Client Version 6.5.737.000 *
Zone Labs Uninstaller Version 6.5.737.0 *
Zone Labs, LLC - Internet Access Monitor Version 6.5.737.000 *
Zone Labs, LLC - TrueVector Service Version 6.5.737.000 *
* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.
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