Terminal Server printer wont retain it's settings 1

[deisehun]

I have a Windows 2000 SP4 Terminal Server.

A user (who is a local administrator on his own pc) has a HP Deskjet pc that has it's stationary set to A4

When he logs into the Terminal Server, the stationary defaults to letter and when the Domain admin changes it to A4, as soon as you apply the changes & save, it reverts back to Letter.

This user prints labels from the Terminal Server and they are quite expensive, so printing in Letter is costing a lot of money at the moment

Can anyone help?

Thanks

PS - The Printer is a HP Deskjet 5940 - but as it works locally, it has to be a Terminal Server issue

 

[monsterjta]

Does the desired setting stay during the current session? Or is this setting defaulted back during next logon?

 

[deisehun]

No, as soon as I change the Printing preferences in the properties, and apply the changes, it immediatly goes back from A4 to Letter.

This is in the same session. Nothing changes if I log out and create a new session either.

 

[monsterjta]

Another question...

On the user's local machine, how is the preference configure? For letter or A4?

I don't know if this matters, but just gathering info.

 

[monsterjta]

One more Q

Are you mapping print drivers?

 

[deisehun]

It's configured for A4 on the local machine.

The Printer driver is installed on both the local machine & the Server

Thanks

 

[deisehun]

Can anyone suggest anything??

 

[pgaliardo]

How is the printer installed on the Terminal Server? If it is installed on the Terminal Server as a networked printer, going through a Windows print server, I think the settings will always be what is configured on the print server. You may need to give the user full rights to the printer on the terminal server.

Another thing you can try is to install a second instance of the same printer on the Terminal Server and name it something different (Like A4). Set the printer defaults to print as A4 and only assign it to the appropriate users.

 

[deisehun]

The printer that I was trying to configure was the printer that was automatically appearing when the user logged in - i.e printername/hostname/session no - not a printer that I setup and added the hostname of the printer and then added a local port.

The printer in question is a local USB printer.

Can I give the user full rights to a printer as described above?

Thanks..

 

[pgaliardo]

Oh, I understand now. So it's the user's local printer. If you go to the printers on the terminal server, you should see the printer as you described (hostname/session #, etc). Right click on the printer-properties-security and make sure whoever is changing the paper size has manage printer rights and manage documents rights. I'm not 100% sure that is the answer, but worth a try.

 

[pgaliardo]

FYI, here's a great article on understanding Terminal Server printing:

http://www.brianmadden.com/content/content.asp?ID=62