TelephonyEngineSessionError(): Reason=3 2

[Manieee]

Has anyone seen this error before and know how to resolve it.

The client has recently upgraded their virus protection causing the soft console not to work we have turned off the virus protection but it still fails to log in.

Anyone have any ideas?

Let me know

 

[mojoputter]

Have you tried to uninstall the soft console and reinstall?

No matter how hard you try, you can't fix stupid...

 

[Manieee]

Yes i have tried that i have even tried putting it on the latest 9.1 version of softconsole.

I am unable to log in. any ideas?

Let me know

 

[janni78]

Try looking in Monitor if it says anything when you try to login.

"Trying is the first step to failure..." - Homer

 

[joe2938]

is the firewall turned on?

 

[Manieee]

This is what i get from the monitor trace:

09:55:51 1356024377mS HTTP: 192.168.2.41(54699) HTTPSession (Total = 2)
09:55:51 1356024380mS HTTP: 192.168.2.41(54699) HTTPSession: Operational
09:55:51 1356024381mS HTTP: Rx Src: 192.168.2.41(54699)
GET /softconsole HTTP/1.1
Connection: Upgrade
Host: 192.168.2.40
Upgrade: websocket
Sec-WebSocket-Key: eGQkLP+6zxTS6BTV72B5/Q==
Sec-WebSocket-Protocol: softconsole
Sec-WebSocket-Version: 13
User-Agent: Avaya-SoftConsole
Sec-WebSocket-Extensions: mux

09:55:51 1356024381mS HTTP: 192.168.2.41(54699) HTTPSession: SendErrorResponse Code: 400, Entity: Parsing error
09:55:51 1356024381mS HTTP: 192.168.2.41(54699) HTTPServerSessionIO: SetState GracefulClose
09:55:51 1356024383mS HTTP: Tx Dest: 192.168.2.41(54699)
HTTP/1.1 400 Bad Request
Connection: close
Date: Fri, 18 Nov 2016 09:55:50 GMT
Cache-Control: private
Server: IPOffice/
Content-Type: text/plain
Content-Length: 13

09:55:51 1356024383mS HTTP: 192.168.2.41(54699) HTTPServerSessionIO: Percent(100)
09:55:51 1356024386mS HTTP: 192.168.2.41(54699) HTTPServerSessionIO: SetState AllSentAndAcknowledged
09:55:51 1356024387mS HTTP: 192.168.2.41(54699) HTTPServerSessionIO: Closing TCP Session
09:55:51 1356024387mS HTTP: 192.168.2.41(54699) HTTPServerSessionIO: SetState Delete
09:55:51 1356024388mS HTTP: 192.168.2.41(54699) ~HTTPSession: Duration: 11ms (Total = 1)



And im getting this off the softconsole debug

18/11/2016 09:54:46 (7032) Returning SoftConsole path as 1 C:\Users\administrator.FLBGROUP\Documents\Avaya\IP 400\SoftConsole
18/11/2016 09:54:46 (7032) Returning SoftConsole path as 1 C:\Users\administrator.FLBGROUP\Documents\Avaya\IP 400\SoftConsole
18/11/2016 09:54:46 (7032) Returning SoftConsole path as 1 C:\Users\administrator.FLBGROUP\Documents\Avaya\IP 400\SoftConsole
18/11/2016 09:54:46 (7032) Returning SoftConsole path as 1 C:\Users\administrator.FLBGROUP\Documents\Avaya\IP 400\SoftConsole
18/11/2016 09:54:47 (7032) WriteLastProfileUsed = C:\Users\administrator.FLBGROUP\Documents\Avaya\IP 400\SoftConsole\Profiles\AdminTemplate1.pfs
18/11/2016 09:54:47 (7032) DeInitIMAdaptor called
18/11/2016 09:54:47 (7032) ********** Creating WebSocket port = 80**********
18/11/2016 09:54:48 (7032) Failed to connect websocket
18/11/2016 09:54:48 (7032) TelephonyEngineSessionError(): Reason=3


If anyone has any words of wisdom it would be much appreciated.

Thank you

 

[Okkie26]

Is the extension that the softconsole is connecting to available?

 

[Manieee]

Hi Okkie26

The ext is logged in as it is the current receptionist.

Thank you

 

[Okkie26]

Did you run the firewall batch file on the softconsole pc?

 

[Okkie26]

Try this batch file

 

[Manieee]

OKKIE26 You are a legend Thank you it logged straight it

 

[Okkie26]

Thanks..

 

[joe2938]

gee I would think you would give him some pink for the fix

 

[mojoputter]

Bam, there ya go

Don't worry, be happy

 

[Okkie26]