Telecommuter Access

[dspears2002]

We have a multi-site Communication Manager environment. One of the sites cannot dial the telecommuter access code. A trace on the call shows a denial. All other users at the other sites can dial this code. I have check cor and cos and they are identical across the board. We have a shared 7 digit dial plan. Any one know of anything else I might look at?

 

[Stinney]

What's the denial number?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[dspears2002]

It does not have a number just says station denial.

 

[Stinney]

A denial should have a denial code associated with it. A trace should show the denial event information or you should be able to get it from your system by executing the command: display events and filtering on the date/time and extension that made the call.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[Stinney]

Or better yet, copy and paste the trace and post here.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[4merAvaya]

Are you using Tenant Partitioning? If so, make sure that the tenants are able to call each other.

Kevin